Furkan Baran Memişoğlu

Results driven Operations and Customer Service Manager with a strong track record of leading cross functional teams in high-volume and in international environments. Proven ability to scale team performance, optimize workflows and maintain exceptional customer satisfaction metrics at industry leading companies like Amazon and Vodafone. Highly adaptable problem solver seeking to leverage operational acumen and leadership skills to drive business growth in the Netherlands.

Customer Service Manager at Amazon (2021-01 – 2023-12)

• Directed and mentored a high-performing international customer support team of up to 20 specialists, fostering a culture of continuous improvement and accountability.
• Analyzed daily performance metrics (CSAT, AHT, FCR) and operational KPIs to ensure strict adherence to departmental service level agreements (SLAs).
• Spearheaded workflow optimization initiatives, effectively reducing average response times by around %15 and improving overall operational efficiency.
• Acted as the primary point of contact for complex customer escalations and service-critical situations, resolving issues swiftly to protect brand reputation.
• Designed and facilitated onboarding and ongoing professional development training for new hires, significantly decreasing ramp-up time.

Plant Manager at Cimbeton A.Ş. (2018-01 – 2021-12)

• Orchestrated daily operational processes and workforce scheduling within a demanding, high-volume industrial production environment.
• Enforced strict safety protocols and operational continuity plans, minimizing downtime and maintaining productivity levels.
• Led critical operational decision-making, successfully resolving bottlenecks and material shortages under tight deadlines.
• Restructured internal team coordination and operational planning, resulting in smoother handoffs and improved production stability.

Customer Service Representative at Vodafone

• Resolved complex technical and billing inquiries across digital and voice channels in a fast-paced telecommunications environment.
• Maintained a high First Contact Resolution (FCR) rate and consistently exceeded monthly customer satisfaction targets.
• Leveraged CRM systems to meticulously track service requests, document customer interactions, and identify recurring technical issues.

Sales Manager at Tunsa LTD

• Led B2C/B2B sales initiatives, coaching a dedicated team on effective communication and customer engagement strategies.
• Implemented new relationship-building techniques that directly improved customer retention.

Airport Tourist Guide at Istanbul Airport (IGA)

• Provided rapid, multilingual support to high volumes of international travelers, resolving logistical and navigational inquiries.
• Navigated high-stress, fast-paced situations effectively while maintaining strong intercultural communication and customer service standards.

Office Operations Assistant at AKSER Makina

• Streamlined office workflows, documentation, and administrative coordination to support executive operational leadership.

Associate Degree level Coursework in Marketing – Dokuz Eylül University

High School Diploma – Karşıyaka Çarşı Temel Lisesi