Robert Chalmers

Customer-focused and results-driven professional with over 8 years of experience in retail operations, hospitality, delivery services, and order fulfillment. Demonstrated ability to improve efficiency, enhance customer satisfaction, and support high-volume business environments with professionalism and reliability.

Digital Personal Shopper at Walmart (2025-01 – Present)

Execute high-volume online order fulfillment with strong accuracy and time management.

• Execute high-volume online order fulfillment with strong accuracy and time management
• Deliver exceptional customer service while meeting strict performance benchmarks
• Utilize digital platforms to optimize workflow and maintain operational efficiency

Front Desk Agent at Hacienda Hotel (2024-10 – 2024-12)

Managed reservations, guest services, and front desk operations.

• Managed reservations, guest services, and front desk operations
• Resolved service issues proactively to maintain guest satisfaction and brand standards

Order Fulfillment Associate at Home Depot (2021-11 – 2024-08)

Coordinated order preparation and customer pickups in a fast-paced retail setting.

• Coordinated order preparation and customer pickups in a fast-paced retail setting
• Supported sales floor operations and enhanced overall customer experience

Delivery Driver at Independent Contractor (2017-03 – 2021-10)

Maintained consistent on-time performance across multiple delivery platforms.

• Maintained consistent on-time performance across multiple delivery platforms
• Built strong customer rapport through dependable and professional service

Delivery Route Driver at Albert Soft Water (2016-12 – 2017-02)

Managed route logistics and delivered materials safely and efficiently.

• Managed route logistics and delivered materials safely and efficiently
• Provided on-site troubleshooting and customer service support

Store Manager at Wine & Liquor

Leadership experience in inventory control, hiring, financial deposits, and loss prevention.

• Inventory control
• Hiring
• Financial deposits
• Loss prevention

Product Specialist at Color Wheel Paint & Coatings

Sales leadership, invoicing, and staff training.

• Sales leadership
• Invoicing
• Staff training

Customer Service & Delivery at Specialty Compound Pharmacy

Customer service and delivery operations.

Retail Sales at Tobacco Products Retailer

Retail sales experience.

Associate in General Academic Studies – Pasco-Hernando Community College

High School Diploma – Ridgewood High School