100% Remote // Kore.AI Developer with Python Java

• *100% Remote
• *Kore.AI Developer with Python Java
• *Contract
• *Job Description:
• *Position Overview**

We are seeking a skilled

• *Kore.ai Developer**

with strong hands‑on experience in designing, developing, and deploying conversational AI solutions using the Kore.ai XO Platform. The ideal candidate should have solid programming expertise in

• *Python and Java**

, experience integrating enterprise systems, and the ability to design intelligent virtual assistants that deliver seamless conversational experiences.

• *Required Skills
• *Kore.ai Bot Development
• Design, develop, and deploy
• *conversational bots**

using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).

• Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.
• Develop custom server-side logic for bots using
• *Python or Java**

, including fulfillment scripts, API integrations, and middleware logic.

• Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.
• Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai’s multichannel capabilities.
• Lead and represent Tech Team in Client calls and support solution and design discussion.
• *Integrations & Backend Development
• Build robust
• *REST and SOAP service integrations

between Kore.ai and enterprise platforms (CRMs, CCaaS, internal APIs, databases).

• Develop custom middleware components using
• *Python or Java**

for advanced processing, data enrichment, and orchestration.

• Implement authentication frameworks (OAuth2, JWT, API Keys, etc.) for secure integration with client systems.
• Support integration with
• *contact center platforms**

(e.g., NICE CXone, Genesys) where applicable.

• *Platform Configuration & Deployment
• Configure bot lifecycle management, versioning, environment promotion, and CI/CD pipelines for bot releases.
• Implement conversation logs, analytics, and monitoring capabilities to measure bot performance.
• Work closely with UI/UX teams for designing conversational experiences, prompts, and persona alignment.
• *Requirement Analysis & Documentation
• Collaborate with product owners, business analysts, and stakeholders to gather functional and non‑functional requirements.
• Participate in solution design workshops and translate requirements into technical specifications.
• Prepare technical documentation: architecture diagrams, API contracts, flow diagrams, and deployment guides.
• *Team Collaboration
• Ability to work independently and as part of a distributed, cross-functional team and business users to ensure smooth delivery.
• *Technical Skills
• 2–5+ years

of hands‑on experience developing bots on the

• *Kore.ai XO Platform**

.

• Strong programming experience in
• *Python and Java**

(mandatory).

• Expertise in building integrations using
• *REST/SOAP APIs**

.

• Good understanding of conversational AI concepts: NLP, intents, entities, dialog design, sentiment analysis.
• Experience with bot orchestration, event handling, webhooks, and bot lifecycle management.
• Knowledge of JSON, XML, MySQL/NoSQL, and cloud environments (AWS/Azure/GCP preferred).
• Understanding of authentication protocols (OAuth, SAML, JWT, Basic Auth).
• *Preferred /Good-to-Have Skills
• Experience integrating Kore.ai with
• *contact center systems

such as NICE CXone, Genesys, or Five9.

• Experience on working in Agentic AI.
• Working knowledge of
• *Node.js**

or

• *JavaScript**

for BotKit extensions.

• Exposure to CI/CD tools such as Jenkins, GitLab, Azure DevOps.
• Familiarity with microservices architecture.