Developer L4(Contract)

Job Description

Key Responsibilities

• Design, develop, and customize ServiceNow applications and modules
• Configure and maintain workflows, business rules, UI policies, client scripts, and server-side scripts
• Develop and customize ServiceNow forms, lists, and user interfaces
• Implement integrations using REST, SOAP, and MID Server
• Perform ServiceNow platform upgrades, patches, and enhancements
• Troubleshoot and resolve issues related to performance, security, and functionality
• Collaborate with business analysts, administrators, and end users to gather requirements
• Ensure adherence to ServiceNow best practices and coding standards
• Create technical documentation and provide knowledge transfer
• Support testing, deployment, and post-production support activities

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
• Strong experience developing on the ServiceNow platform
• Proficiency in JavaScript, Glide API, HTML, and CSS
• Experience with ServiceNow modules such as:

• ITSM (Incident, Problem, Change)
• ITOM, Integrations (preferred but not mandatory)

• Hands-on experience with ServiceNow scripting (Client Scripts, Business Rules, Script Includes)
• Knowledge of ServiceNow integration methods (REST, SOAP)
• Understanding of Agile/Scrum development methodologies

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with ServiceNow Flow Designer and Integration Hub
• Familiarity with performance analytics and reporting

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to manage multiple tasks and meet deadlines
• Attention to detail and commitment to quality

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Do

• Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities

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2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver

No.Performance ParameterMeasure1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation