Flutter Developer

About The Company TELMO eSIM helps people stay connected while traveling by providing digital mobile connectivity solutions. With eSIM technology, customers can access mobile data without needing to purchase or install a physical SIM card. TELMO eSIM is focused on making connectivity easier to understand and use, from choosing a suitable plan to activating service on a compatible device. The company serves customers who value convenient, flexible access to mobile data when away from home.

About The Role TELMO eSIM is seeking a Customer Support Specialist to help customers make the most of their eSIM plans. In this role, you will respond to questions, troubleshoot common setup and connectivity issues, and guide customers through the steps needed to get online.

You will communicate through appropriate support channels, provide clear and accurate information, and ensure each interaction is handled with care. The ideal candidate is patient, resourceful, comfortable learning digital products, and able to explain technical steps in straightforward language. You will collaborate with colleagues to identify recurring customer challenges and share insights that can improve support materials and the overall customer experience.

Qualifications Applicants should have experience in customer support, customer service, or a related role, along with strong written and verbal communication skills. You should be comfortable assisting customers with mobile devices, apps, account access, or internet connectivity.

The ability to follow troubleshooting processes, ask thoughtful questions, and explain solutions in an organized manner is important. Successful candidates demonstrate empathy, sound judgment, attention to detail, and a commitment to resolving issues rather than simply closing conversations.

Experience with eSIMs, telecommunications, travel services, or online customer support is an advantage, but is not required. You should be willing to learn how device compatibility, installation, activation, data plans, and network connectivity work. Familiarity with customer support platforms, knowledge bases, or ticketing systems is helpful. Applicants should be comfortable working with changing information and escalating cases when an issue requires additional investigation.

Responsibilities Respond to customer questions about TELMO eSIM products, plans, account-related concerns, and general service use. Guide customers through device compatibility checks, eSIM installation, activation, and basic connectivity troubleshooting. Gather relevant details before recommending next steps, and document interactions accurately in the appropriate support systems. Follow established procedures for handling sensitive information and customer concerns.

Recognize when an issue cannot be resolved through standard troubleshooting and route it to the appropriate team with clear notes. Monitor open conversations and provide timely follow-up. Use approved support resources to ensure information is consistent and current.

Share recurring questions, product feedback, and potential improvements with colleagues. Contribute to customer-facing help content by identifying instructions that could be clearer or more useful. Maintain a professional, respectful tone across every customer interaction and support TELMO eSIM’s commitment to a dependable customer experience.

Benefits TELMO eSIM aims to provide a supportive environment where employees can develop their skills and contribute to a customer-focused digital service.

Benefits and employment arrangements may vary based on location and role. Details about compensation, working arrangements, leave, and any applicable benefits will be shared during the hiring process. Team members can expect opportunities to build product knowledge, strengthen technical support skills, and collaborate with colleagues working to improve the customer journey.

Equal Opportunity

TELMO eSIM is committed to fair and inclusive hiring. Employment decisions are made based on job-related qualifications, skills, and business needs. We welcome applications from qualified candidates of all backgrounds and do not discriminate on the basis of any characteristic protected by applicable law. Reasonable accommodations are available during the application and hiring process upon request.