We are working with a company that delivers innovative software solutions for businesses, focusing on creating robust and scalable platforms. They are at the forefront of digital transformation, helping clients enhance their operational efficiency and customer engagement through cutting-edge technology.
The Role
- Develop and implement features across workforce management and contact center platforms, collaborating closely with the client's engineering team.
- Actively contribute to design discussions and delivery planning, shaping product development from conception.
- Build and integrate with Amazon Connect for call volumes, agent performance, real-time status, and scheduling data.
- Create cloud-native services and full-stack components using modern patterns like containerization, CI/CD, and infrastructure-as-code.
- Ensure adherence to data privacy and security standards such as GDPR, CCPA, and PCI DSS.
- Potentially contribute to contact center routing logic or voice/telephony components (Kamailio / FreeSWITCH) based on expertise.
What You'll Need
- 6-10 years of professional full-stack software engineering experience (backend + frontend).
- Proven track record of deploying production systems in cloud-native environments, with a preference for AWS, Kubernetes, and Docker.
- Demonstrated ability to engage directly with client teams in design and architecture conversations.
- Solid experience in API design and integration, particularly with third-party or internal platform APIs (Amazon Connect experience is a plus).
- Must be based in and eligible to work remotely within the United States.
What's On Offer
- The opportunity to build and ship impactful features for critical platforms.
- A collaborative environment where engineers influence product direction.
- Exposure to modern cloud technologies and contact center solutions.
- Work with a focus on data privacy and security best practices.
Apply via Haystack today!
Haystack