LEAD ServiceNow developer

S͏erviceNow Lead Developer

Shift – 2PM-11 :30 PM IST

Location PAN India, any Wipro location

JC: 178833

Band: B3

Title: ServiceNow Lead

Position Summary

We are seeking a skilled ServiceNow Developer to design, develop, and maintain solutions on the ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow modules, strong scripting and integration skills, and the ability to translate business requirements into scalable technical solutions.

Key Responsibilities

• Design, configure, and customize ServiceNow applications, workflows, and modules (e.g., ITSM).
• Develop and maintain catalog items, workflows, business rules, UI policies, client scripts, and integrations.
• Implement Service Portal and user-friendly interfaces aligned with business needs.
• Integrate ServiceNow with third-party systems using APIs, web services (REST/SOAP), and integration hub.
• Collaborate with stakeholders to gather requirements and provide technical solutions.
• Ensure adherence to ServiceNow best practices, coding standards, and security guidelines.
• Maintain system stability through troubleshooting, upgrades, and patching.
• Support ServiceNow platform administration, including roles, ACLs, and performance optimization.
• Develop and maintain technical documentation, including solution designs and support guides.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 8+ Proven experience as a ServiceNow Developer with hands-on knowledge of ServiceNow modules and configurations.
• Deep expertise in ITSM (Incident, Change, Problem, Service Request) configuration and customization.
• Proficiency in JavaScript, Glide API, HTML, CSS, AngularJS (for Service Portal), and server/client scripting.
• Experience with ServiceNow Flow Designer, Integration Hub, and ServiceNow Studio.
• Familiarity with ITIL processes and IT Service Management practices.
• Solid understanding of ServiceNow data model, ACLs, and security best practices.
• Strong problem-solving and communication skills.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) preferred.

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