Ensuring that client systems (Mainframe) are fully operational and any loss of service is restored in a timely and efficient manner
Managing ticketed query system and ensuring resolution of tickets within SLA for a mainframe system
Identifying and resolving technical issues while working with various technology and business teams
Problem determination, workaround resolution, root cause analysis, major incident management
Deployment of service releases, patches, requests and customizations
Maintaining and updating technical documents and procedures
Creation and distribution of knowledge and information with other team members and the company
Good technical knowledge on Mainframe technologies
Must have prior experience on working with CA-IDMS Database
Good to have experience on working with IBM DB2 database and Stored procedure
Must have prior experience on working on Batch system
Key Tech stack (COBOL,JCL,CICS,IDMS and DB2)
Good to have knowledge on working with CA-7 Scheduler
Good to have ITIL foundation certification
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