Project Support

Project Coordinator/Project Support – Ithaca, NY. – Full Time - ID#6890

Are you ready to make an impact in the Power industry? Join PTAG, a leading Project Management Advisory & Services firm, recognized across North America for helping world-class clients deliver major capital projects successfully.

We are seeking a Project Coordinator/Project Support to support our growing team in Ithaca, NY. In this role, you’ll play a key part in driving project excellence, collaborating with industry leaders, and ensuring high-quality outcomes across complex initiatives.

About PTAG

At PTAG, we help our clients plan, manage, and execute their most challenging projects with innovation, integrity, and collaboration.

Our mission is to help our clients achieve successful delivery and efficient operation of their capital projects.

Our vision is to support global leaders in the selection, planning, and execution of their major initiatives.

Our Values Include

• Safety: The safety of our employees, suppliers, and clients is always the top priority.
• Collaboration: We build true partnerships with clients and service providers.
• Leadership: We elevate project performance through the application of best practices.
• Accountability: We take responsibility for every aspect of our engagements.
• Client Satisfaction: We strive for 100% satisfaction on every project.
• Integrity: We believe in open and transparent communication at all levels.

Primary Duties The Service Coordinator serves as a key liaison between customers, their representatives, and company service centers. This role is responsible for monitoring and coordinating service requests to ensure both field and internal activities progress efficiently and in accordance with company standards and timelines

Role & Responsibilities In this role, you will:

• Act as the primary point of contact between customers, contractors, electricians, inspectors, and internal service teams.
• Monitor and manage service requests to ensure timely progression of work across assigned geographic regions.
• Professionally communicate with customers and external partners while maintaining strong working relationships with internal stakeholders, including leadership and cross-functional teams.
• Learn, apply, and support company policies and procedures related to electric service operations.
• Prioritize and organize multiple service requests while adhering to established customer contact frequency guidelines.
• Utilize SAP and client management interfaces to review, assign, and manage work activities.
• Provide office-based support during emergency situations, including storm restoration efforts, when required.

Qualifications / Requirements To succeed in this role, you bring:

Experience

• Minimum of 5 years of related experience in customer service, customer construction support, or workflow management
• Lesser experience will be considered in combination with an Associate’s or Bachelor’s degree in a related field

Skills & Competencies:

• Strong verbal and written communication skills
• High level of self-motivation, accountability, and attention to detail
• Excellent organizational and task prioritization abilities
• Proven ability to build positive working relationships while enforcing required processes
• Comfortable navigating databases and client management systems to interpret and process data
• Proficient in Microsoft Office applications, including Excel and Outlook

Salary Range for Role $62,500 - $63,000

Compensation at PTAG varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set and level of experience.

Why Join PTAG?

At PTAG, you’ll be part of a dynamic, growing consulting firm that values professional development, collaboration, and innovation.

Opportunity to work on major infrastructure and capital projects.

• Exposure to industry-leading clients and partners.
• Competitive compensation and comprehensive benefits package.
• Flexible work environment and opportunities for advancement.
• Employee Share Purchase Plan (ESPP).
• A culture that values safety, accountability, and excellence.

PTAG is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace.

PTAG uses AI-enabled tools to support certain aspects of the recruitment process, including reviewing applications against job-related criteria. These tools are used to assist our recruiters. All hiring decisions are made by PTAG recruiters and hiring managers.