10 job opportunities for call analytics in United States updated today
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The Director of Quality, Training, and Process Improvement serves as a strategic leader responsible for elevating organizational performance by integrating AI-driven technologies with comprehensive learning and quality assurance frameworks. This role orchestrates cross-functional initiatives by part
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channe
A leading educational technology company in North Carolina is seeking a Call Center Operations Analyst to enhance customer support quality and efficiency. The role involves analyzing performance trends, developing dashboards, and collaborating with leadership to optimize processes. The ideal candida
PENNYMAC Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are th
Porter is growing, join the Reporting and Analytics Team, as a Call Center Analyst! Who is Porter Porter is a passionate group of individuals dedicated to providing unbridled transparency throughout the healthcare continuum by combining healthcare analytics with compassion and trust. Porter consider
*Porter is growing, join the Reporting and Analytics Team, as a Call Center Analyst!** *Who is Porter** Porter is a passionate group of individuals dedicated to providing unbridled transparency throughout the healthcare continuum by combining healthcare analytics with compassion and trust. Porter co
A Typical Day We are seeking a Product Analyst III specializing in Call Analytics to transform our voice data into competitive intelligence. This role supports multiple Lines of Business (LOBs) by leveraging our speech analytics platform, CallMiner, to analyze and score interactions across our Consu
A Typical Day We are seeking a Product Analyst III specializing in Call Analytics to transform our voice data into competitive intelligence. This role supports multiple Lines of Business (LOBs) by leveraging our speech analytics platform, CallMiner, to analyze and score interactions across our Consu
Sentara Health*City/State** Norfolk, VA *Work Shift** First (Days) *Overview:** *Overview** The Manager of Analytic Services leads a multidisciplinary analytics team focused on enhancing consumer and patient experience, with a strong emphasis on call center analytics and operational improvement. Collaborates with
Jobs via Dice*Candidates from any KP location in CA, OR, CO, WA, GA, MD, VA, HI or D.C. Only.** *Overview:** The Forecasting team enables confident operational planning and resource optimization across the contact center by delivering accurate, data-driven forecasts for call volume, staffing needs, and workload
$40,000 – $63,000per year
Estimation confidence: Low
Estimate based on market data. Actual salaries may vary depending on experience, company, and location.