Senior Software Engineer - Java Python AI

• Senior Software Engineer – Java Python AI

Senior Software Engineer – Java Python AI

Job Type : Full-Time / Direct Hire with WinWire

Job Description :

We are hiring a Senior Software Engineer to build and own automation that scales our support experience—turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands‑on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.

• Design, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support tickets
• Build integrations and services such as Slack → Jira automation, routing, triage workflows, and lifecycle synchronization
• Implement agentic workflows for automated context collection, triage, summarization, and next‑step recommendations
• Build robust APIs, event‑driven pipelines, and automation frameworks with strong operational readiness
• Add and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliability
• Deliver end‑to‑end production systems with high quality, maintainability, and operational resilience; Collaborate with internal teams through documentation, demos, and status updates; iterate rapidly based on feedback
• Ability to collaborate across engineering, operations, and support teams; Adaptability to fast‑paced iterative environments; Strong communication skills—ability to explain technical concepts clearly; Proactive, ownership‑driven mindset with high accountability
• Advanced LangGraph / LangChain patterns; RAG optimization, Prompt evaluation frameworks, guardrails
• Additional integrations (ServiceNow, Zendesk, etc.); Internal tooling, workflows, and automation ecosystem
• Cloud‑native optimizations (metrics pipelines, distributed