Software Engineer - AI Coding Agents

AI Software Engineer - Cloud AI Platforms

At NICE, we are not just building software-we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you're excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

What's the role all about?

As an AI Software Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments.

How will you make an impact?

• Build and scale AI-driven workflows and automation systems
• Develop integrations with systems like monitoring platforms, ticketing tools, CI/CD pipelines, and cloud services
• Design and implement APIs, tools, and data pipelines that power AI-driven decision-making
• Work on LLM integrations, Model training, PII redaction solutions,prompt engineering, and orchestration layers
• Translate real-world operational problems into automated, intelligent solutions
• Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities
• Improve system performance, reliability, and observability

Key Responsibilities

• Design and develop scalable backend systems for AI-powered platforms
• Build and maintain AI integrations, workflows, and automation pipelines
• Implement REST APIs, microservices, and event-driven architectures
• Work with both structured and unstructured data for AI use cases
• Contribute to CI/CD pipelines, testing, and deployment automation
• Troubleshoot and optimize production systems
• Collaborate with cross-functional teams to deliver high-quality solutions
• Contribute to reusable frameworks and engineering best practices

What we're looking for

• Strong experience in backend development (Typscript, C#, .NET, Python, RUST or similar)
• Experience building scalable, distributed systems in cloud environments
• Familiarity with APIs, microservices, and event-driven systems
• Exposure to AI/ML concepts, LLMs, or AI SDKs (hands-on preferred)
• Experience with AWS / Azure / GCP
• Working knowledge of CI/CD, Docker, Kubernetes
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, evolving environment

Nice to have

• Experience with LLM frameworks or prompt engineering
• Knowledge of observability tools (Grafana, Prometheus, etc.)
• Experience building automation or internal platforms
• Frontend exposure (React, JavaScript)