Technical Support Engineer

This employer is a technology company delivering communication solutions and developer tools to businesses worldwide. The company offers a remote-first work environment focused on innovation and global collaboration.

The Role

• Provide technical support and act as a subject matter expert for APIs, SDKs, and platform products to help customers achieve optimal outcomes.
• Troubleshoot and resolve complex issues involving server-side and client-side code, network connectivity, and telephony systems.
• Collaborate with internal engineering and product teams to report bugs, share customer feedback, and contribute to process improvements.
• Communicate technical solutions effectively to both technical and non-technical audiences through various channels while participating in a flexible scheduling roster.

What You'll Need

• 2+ years of technical support or relevant experience.
• Proficiency in full-stack JavaScript support, including troubleshooting server-side and client-side code, along with an understanding of OOP concepts, SQL, APIs, HTTP, and RESTful services.
• Experience troubleshooting network connectivity, SIP, VoIP, and IP telephony issues.
• Strong written and verbal communication skills with a dedication to customer advocacy.

What's On Offer

• Competitive salary
• Generous time off and leave programs including parental and wellness leave
• Healthcare coverage and retirement savings program

Apply via Haystack today!