Technical Support Operator

A dynamic and growing web hosting company is seeking a dedicated professional to join their 24/7 help desk team. This company is committed to providing exceptional customer service and is looking for individuals who share their passion for exceeding customer expectations in the web hosting space.

The Role

• Provide 24/7 help desk support to customers, primarily via email
• Troubleshoot email delivery issues, cPanel, Plesk, and DirectAdmin related problems
• Resolve DNS, FTP, SSL, Apache, and other service-related issues
• Ensure high levels of customer satisfaction by going above and beyond to resolve issues
• Multitask efficiently across various applications and platforms

What You'll Need

• Strong customer focus and excellent problem-solving skills
• Proficiency with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS
• Working knowledge of cPanel/WHM, Plesk, or DirectAdmin
• Excellent written English communication skills
• Ability to work under pressure and manage multiple tasks
• Familiarity with common customer website applications like Drupal, WordPress, Magento

What's On Offer

• Competitive pay ranging from $14 to $20 per hour
• Comprehensive health, dental, and vision insurance plans
• Flexible scheduling and paid vacation benefits
• Opportunities to work in a challenging and rewarding environment

Apply via Haystack today!