Technical Support Representative

About The Company CHS Inc. is a leading global agribusiness owned by farmers, ranchers, and cooperatives across the United States that provides grain, food, and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and internationally.

While most of our employees are based in the United States, we have a presence in 19 countries worldwide. At CHS, we are committed to creating meaningful connections that empower the agricultural community and foster sustainable growth. Our mission is to support farmers and ranchers by providing innovative solutions and resources that enhance productivity and profitability, ensuring a resilient and thriving agricultural sector globally.

About The Role We have an exciting opportunity within our enterprise customer service team for a Technical Customer Support Representative. This role is integral to maintaining high levels of customer satisfaction by facilitating effective resolution of various customer inquiries and disputes.

The position involves supporting customers in system access, account modifications, invoice explanations, and sharing posted prices. The candidate will work collaboratively with internal teams across different business functions to investigate and resolve customer issues efficiently. This role offers the potential to be based within our Montana business unit in Havre, MT, providing an excellent environment for professional growth and contribution within a dynamic industry.

Qualifications The ideal candidate will possess a minimum of 1+ years of experience in customer service and technical support roles. A high school diploma or GED is required. Strong communication skills, both written and verbal, are essential for success in this position.

Proficiency in MS Word, Excel, and PowerPoint is expected, along with the ability to work extended hours to meet business demands. Bilingual ability in Spanish is preferred, given the diverse customer base. Candidates must also pass pre-employment screening, which may include drug testing, criminal background checks, motor vehicle checks, physical assessments, and compliance with industry-specific regulations such as the FMSCA Clearinghouse.

Physical requirements include the ability to sit, stand, bend, walk, and communicate effectively throughout the workday.

Responsibilities

• Onboarding & Customer Portal Support: Initiate new customer setup and provide portal access. Monitor the setup process, address delays, and ensure compliance with safety and regulatory standards. Assist customers with account changes such as updating bank details and shipping addresses. Provide guidance on how to conduct business with CHS and utilize digital tools effectively.
• Contracting & Order Support: Offer customers posted bids and price sheet quotes. Collaborate with customers to ensure adherence to contract policies, including obtaining signatures, following up on unfulfilled contracts, and managing over-applied bushel designations. Handle inquiries related to pricing, invoices, and tickets. Support activities related to product delivery, order fulfillment, contract amendments, and billing or payment issues.
• Billing & Grain Payment Inquiries: Address customer questions regarding settlement payments, prepay balances, invoice status, and reprinting documents. Facilitate payment intake and provide clear explanations on how to apply payments correctly.
• Disputes & General Support: Manage customer disputes related to delivery issues, invoices, contract discrepancies, and product quality concerns. Provide general support on location wait times, payment instructions, and operational hours. Assist with inquiries related to 1099 forms and patronage statements.
• Contract Administration: Review contract details provided by the sales team for accuracy. Execute contract creation and amendments with precision. Manage electronic documents and compile reports for stakeholders. Monitor contract performance and ensure compliance with established standards.
• Other duties as assigned to support team objectives and customer satisfaction initiatives.

Benefits CHS offers a comprehensive and competitive total rewards package designed to support our employees’ health, well-being, and financial security. Compensation includes a base wage, with potential additional earnings such as bonuses, incentives, and commissions based on performance. We provide a range of benefits including medical, dental, and vision insurance; wellness programs; life insurance; health and dependent care spending accounts; paid time off; a 401(k) plan; pension schemes; profit sharing; short- and long-term disability coverage; tuition reimbursement; and adoption assistance. Our benefits are structured to promote a healthy work-life balance and support employees throughout their careers.

Equal Opportunity

CHS Inc. is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We value diversity and are dedicated to providing equal employment opportunities to all qualified individuals.

We also support veterans and individuals with disabilities and encourage applications from diverse backgrounds to foster a respectful and innovative workplace environment.