MEAL Officer at People in need (2022-01 – 2024-12)
- Ensured confidentiality of complaint and feedback data (CFRM system).
- Translated documents upon request from the line manager.
- Prepared reports on registered cases through the CFRM system.
- Supported program teams in the field with data collection and monitoring activities.
- Produced monthly CRM trend analysis reports.
- Checked employee and vendor names using the Watchdog (Anti-Terrorism) system.
- Reviewed and improved existing management information systems.
- Revised data collection tools (e.g., logical frameworks, performance tracking, indicators, data flow charts).
- Participated in developing M&E frameworks and procedures for various projects.
- Designed tools to measure key project performance indicators and monitored them throughout project cycles.
- Monitored project developments and recommended tools to enhance performance and results.
- Designed questionnaires using data collection software (e.g., KOBO, CTS).
- Conducted data quality checks to ensure accuracy and compliance.
- Identified strengths and weaknesses in data management systems and proposed improvements.
- Analyzed trends and patterns in indicator data and performance reports to support project decision-making.
- Responded to data-related queries from donors, partners, and senior management in a timely and accurate manner.
Accountability assistant at People in need (2019-01 – 2022-12)
- Received complaints and feedback, ensuring proper documentation of all cases.
- Maintained an organized filing system for resolved and pending issues.
- Ensured confidentiality of complaint and feedback data.
- Performed data entry and translated documents as needed.
- Attended periodic coordination meetings with the Programs Department.
Turkish–Arabic Translator at Gaziantep Governorate – Directorate of Civil Registration and Citizenship Office (2018-01 – 2019-12)
- Provided live translation during citizenship interviews between applicants and Turkish officials.
- Translated official documents and forms from Turkish to Arabic and vice versa.
- Archived and organized applicant files and documentation.
- Supported various administrative tasks within the office, including data entry and coordination.
- Ensured clear communication and cultural sensitivity during interactions with applicants.
Enumerator / MEAL Enumerator at International Organization for Migration (IOM) (2016-01 – 2018-12)
- Conducted door-to-door and centralized data collection using IOM's multisector assessment tools.
- Supported E-card activation and distribution processes.
- Assisted in operational setup and preparation of distribution sites.
- Monitored markets during peak purchase days to ensure proper implementation.
- Handled call center activities to follow up on beneficiary complaints.
- Monitored price control and sales processes for E-voucher activities.
- Followed up on beneficiaries' E-voucher reactivation requests.
- Responded to complaints and feedback received through CFRM channels.
