Alexis Saunders

Dedicated and results-driven Food and Beverage professional with 10 years of experience in fast-paced, customer-focused environments. Seeking to leverage my leadership, organizational, and team-building skills as a Floor Manager to drive operational excellence, enhance customer experiences, and contribute to the growth of a dynamic restaurant or food service establishment. Passionate about creating a positive work culture, optimizing service efficiency, and ensuring high standards of quality and safety.

Level 2 Line Cook - University of Southern California - Los Angeles

(2022-07 - 2023-01)

• Prepare, cook, and plate 150–300 meals per shift across grill, sauté, pantry, and fryer stations while maintaining USC Hospitality quality standards
• Ensure 100% adherence to portion control, standardized recipes, and plating guidelines for high-volume campus dining
• Support daily production for a facility serving 3,000+ students, faculty, and guests per day
• Maintain strict food safety compliance, contributing to consistent "A" health inspection ratings and alignment with HACCP protocols
• Complete station prep ahead of service, managing 40+ ingredients and reducing waste through accurate forecasting and rotation
• Collaborate with kitchen staff to maintain smooth service flow during peak hours, helping decrease ticket times by 10–20% during rush periods
• Operate commercial equipment safely and complete daily/weekly cleaning tasks to sustain a compliant and efficient work environment
• Assist in onboarding and training 3–5 new team members on station procedures, safety, and USC operational standards

Bar Tender - Intercontinental/Crowne Plaza Hotel

(2023-01 - 2024-10)

• Crafted and served 100–200 cocktails per shift in a fast-paced, upscale hotel bar environment while maintaining InterContinental brand standards
• Delivered exceptional guest service to 300+ weekly hotel guests, earning consistent positive feedback and repeat clientele
• Maintained 99–100% accuracy in cash handling, credit transactions, and end-of-shift reconciliation
• Managed bar inventory of 150+ spirits, wines, and beers, reducing stock shortages by 15% through proactive ordering and rotation
• Ensured full compliance with state alcohol laws and hotel safety standards, contributing to zero alcohol-related incidents during tenure
• Prepared fresh garnishes, syrups, and mixers daily, supporting a bar program with 30+ signature cocktails
• Collaborated with front-of-house and kitchen teams to maintain efficient service flow, reducing average ticket times by 10–15%
• Trained 2–4 new bartenders and servers in POS systems, drink specs, customer service, and responsible beverage service

Multi-Outlet Manager (David's – Starbucks – Luckie's Gelato) - LIVE! Casino- Arundel Mills

(2019-05 - 2021-02)

• Directed daily operations across multiple high-volume food and beverage outlets, driving a 10% increase in guest satisfaction scores through streamlined service and enhanced team performance
• Supervised and developed a team of 60+ employees, implementing training and coaching initiatives that reduced turnover by 14% and improved service consistency
• Oversaw inventory, procurement, and vendor relationships, reducing waste and supply costs by 12% while maintaining strict quality and brand standards
• Partnered with senior leadership to execute promotional strategies and special events, contributing to a 18% increase in overall outlet revenue
• Monitored labor, budgets, and operational expenses, consistently meeting profitability targets and improving cost efficiency
• Ensured compliance with health, safety, and gaming regulations, achieving top-tier sanitation ratings and reducing incident reports by 23%
• Led pre-shift briefings and fostered cross-department collaboration, improving communication, order accuracy, and service speed by 20%
• Resolved guest concerns with diplomacy, enhancing brand reputation and increasing repeat visitation
• Implemented process improvements during peak periods, reducing wait times by 15% and boosting table turnover rates
• Recognized by leadership for cultivating a high-performance culture that emphasized accountability, teamwork, and employee engagement

Learning & Development Coordinator - Amazon - Baltimore

(2014-09 - 2018-05)

• Designed and facilitated onboarding and development programs for new hires, reducing time-to-productivity by 20% and improving first-year retention rates
• Partnered with operations and HR leaders to assess training needs, creating targeted development plans that increased employee performance and engagement scores by 15%
• Coordinated logistics, scheduling, and delivery of in-person and virtual training sessions, ensuring 100% compliance with corporate training standards
• Developed e-learning modules and training resources aligned with Amazon's Leadership Principles, supporting consistent learning across multiple departments
• Tracked and analyzed training effectiveness using KPIs, feedback surveys, and performance data, driving a 15% increase in employee satisfaction scores
• Organized leadership development workshops and coaching programs that reduced turnover among high-potential employees by 10%
• Maintained accurate and audit-ready training records in the Learning Management System (LMS), ensuring compliance with corporate and regulatory requirements
• Promoted a culture of continuous learning by launching recognition programs and encouraging adoption of self-paced development tools
• Collaborated with management teams to align training initiatives with business goals, directly supporting operational efficiency and customer-focused outcomes

BA - Communication - Stratford University