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Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements. Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent.

Accounts Management, Customer Service Representative (CSR) - Internal Revenue Service - Kansas City, MO

(2021-11 - 2023-03)

• Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.
• Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements.
• Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent.
• Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements.
• Explains what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases involving: varied sources of income, including self-employment, itemized personal and business expense deductions, or carryover/carry back of capital losses and investment credit from prior years, or comparable issues requiring reference to the tax code and precedent.

Flight attendant - Compass Airlines, LLC. - Minneapolis, MN

(2007-06 - 2010-01)

• Guide and assist for safety and comfort to passengers
• Always conduct safety checks before the flight
• Greet and communicate with customers
• Help passengers find their seats
• Prepare and serve drinks and food to passengers
• Take orders from passengers
• Present emergency equipment and give instructions to passengers on how to use this equipment
• Monitor, manage and secure the cabin
• Adhere to all aviation rules and regulations
• Assist passengers and cabin crew during emergency situations
• Provide help to passengers with special needs (children, disabled persons, elders, etc)
• Prepare and submit reports on flight incidents.
• Gaining position of lead- Training new recruits during first flights, observing and encouraging. Providing feedback to supervisor.

Salon Owner/Operator - The Nail Room - Butler, MO

(1992-07 - 2007-06)

Major competition 1st place winner, in NAILS magazine in 1993. State approved and licensed, home based salon. Incredible attention to detail and clients needs.

Bookkeeper/Administrative Assistant - C Ward Ltd. - Kingsville, MO

(1984-01 - 1991-01)

Accounts payable, receivable, payroll, typing, data entry, customer services, travel arrangements and general administrative duties.

Cosmetologist in Cosmetology - Cosmetology - Grandview College of Beauty (1991-07 - 1992-03)

High school diploma - South Kansas City Christian Training Center (1985-05 - 1987-05)