A. M.

Human Factors / UX Researcher with an M.S. in Human-Computer Interaction and hands-on experience planning and executing end-to-end user research across regulated, complex-system environments. Skilled at applying qualitative and quantitative research methods — including usability testing, user interviews, surveys, and cognitive task analysis — to surface actionable insights that inform product design decisions. Brings strong documentation practice, cross-functional collaboration, and operational rigor to every research engagement.

UX Designer - Department of Defense

(2023-01 - 2025-01)

• Conducted user research on enterprise-level internal systems, applying qualitative and quantitative methodologies — including user interviews, surveys, and usability testing — to understand how users interact with complex technical workflows.
• Evaluated existing tools and feedback mechanisms to identify usability gaps and surface improvement opportunities, communicating findings through clear reports and process documentation.
• Synthesized research findings into clear stakeholder presentations that informed product modernization decisions across a large, regulated organization.

Research Operations Coordinator - AnswerLab (Client: Google)

(2021-01 - 2022-01)

• Coordinated 5–8 concurrent UX research projects per month for a major consumer technology client, managing participant recruiting, scheduling, session logistics, and research documentation end-to-end.
• Scripted and moderated usability sessions, conducted quality checks on research inputs and outputs, and ensured rigor and reliability of findings before stakeholder delivery.
• Developed and maintained workflow documentation and SOPs, standardizing research operations across a multi-researcher team.

Research & Program Coordinator - Illinois Legal Aid Online

(2017-01 - 2018-01)

AmeriCorps Vista

• Standardized research processes and evaluated feedback channels across multiple grant-funded programs, producing recommendations that improved data collection and reporting consistency.
• Conducted assessments supporting renewal of 14 grant programs, translating findings into actionable recommendations for program leadership.

M.S. - Human-Computer Interaction

B.S. - Interdisciplinary Studies: Computer Science & Business