Aaliyah Allen

Concerning myself with all aspects of customer service has been my biggest goal. Beginning in a local gas station, I am always aiming for higher. I am determined, detail oriented and pride myself on an elite customer experience.

Sales Representative

Angi - Remote

January 2023 to Present

• Inside Sales Representatives are responsible for expanding the network of service providers by selling a lead generation platform.
• Cold call on new business - make up to 200 dials a day to build the momentum needed to hit sales goals. • Leads are provided
• Deliver results by selling the value of the Angi Leads marketing solution through overcoming objections and closing clients.
• Drive business growth by meeting and exceeding required sales targets - sign up at least 3 new contractors each week.

Bank Teller

South State Bank - Charlotte, NC September 2022 to January 2023

• Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy. • Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Performs the following teller duties:
• Processes transactions for savings, checking, and loan accounts
• Maintains a neat and orderly work area
• May assist in guiding and training new tellers
• May allow customers access to safe deposit boxes
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures
• Sells certified checks within assigned limits
• Balances transactions on a daily basis
• May assist with servicing/balancing ATM
• May utilize the branch capture system
• Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices

Customer Service Representative- Payment Processing

Conduent - Remote

March 2020 to September 2022

Handle all lockbox inquiries and issues that are received via telephone or email.

Technical Support Representative

Conduent - Charlotte, NC July 2020 to February 2022

As a Technical Support Advisor, I would support our client's customers as a first point of contact and resolving their technical issues

Actively listen to our clients' customers, use technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction.

Worked independently from home and would be expected to collaborate with management and co- workers in a remote setting

Provide calm conflict resolution and problem resolution for frustrated customers

Technical Support History Includes

• Lifeline Support
• ACP- Affordable Connectivity Program • Boost Mobile
• T-Mobile
• Spectrum
• Access Wireless
• Assurance Wireless
• Safelink Wireless
• Windstream Communications

Assistant Manager

7-Eleven - Charlotte, NC September 2017 to February 2020

Assistant Managers are responsible for ensuring that the team and store deliver great experiences to guests while maintaining operational standards; managing the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures. Cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety.

Warehouse Production

Eaton - Charlotte, NC

March 2019 to November 2019

Repetitive Sorting and Checking, Inspection, PCB and Small Parts Assembly

Customer Service Representative

T-Mobile

October 2018 to February 2019

Learn metro by T-Mobile sales process

•Meet key sales targets and KPI's

•Be ready to greet Customers with enthusiasm

•Approach customer situations with recommendations to sell latest Devices, Promos •Clean, Sanitize Store during downtime

•Market, Solicit, and participate in community events

•Follow procedures to ensure operational efficiency

•Perform other duties as assigned by management

•Set an example of high personal and professional conduct for employees and others

Associate in Arts (AA) in Humanities

Central Piedmont Community College - Charlotte, NC

August 2017 to Currently Enrolled