Abdel Rahaman

Engineering professional with over a decade of experience spanning enterprise application support and manufacturing/quality engineering. Most recently Senior Support Engineer for Oracle Transportation Management (OTM), leading implementation support for 20+ supply chain customers, managing 40-70 concurrent service requests, and driving release testing, performance tuning, and Kubernetes-based diagnostic troubleshooting. Earlier career built a foundation in mechanical/manufacturing engineering, fabrication, and NDE inspection for aerospace and nuclear/commercial industries.

Skilled at bridging technical detail with business impact for customers, development teams, and stakeholders

Senior Support Engineer (previously Technical Support Engineer) - Oracle Transportation Management (OTM) at Oracle Corporation (2017-05 – 2026-09)

Led implementation support for 20+ OTM customer projects for supply chain leaders across multiple industries, guiding configuration, testing, cutover, and post-go-live stabilization

• Led implementation support for 20+ OTM customer projects for supply chain leaders across multiple industries, guiding configuration, testing, cutover, and post go-live stabilization
• Kept a portfolio of 40-70 concurrent service requests (peaking at 70+) moving by prioritizing severity and SLA risk, helping to reduce average resolution time by 25%
• Replicated reported defects in test and staging OTM environments, speeding root-cause analysis and shortening time to resolution
• Turned complex customer, development, and internal issues into clear action plans that aligned stakeholders and moved incidents forward
• Validated new OTM functionality, patches, and OAuth authentication changes before production rollout
• Used Kubernetes-based access to distributed OTM logs to surface diagnostic signals faster during troubleshooting and performance analysis
• Resolved OTM performance issues through thread and cache tuning, improving environment stability and responsiveness
• Built an internal application using Codex that converted sanitized customer diagnostic logs into ready-to-use OTM test cases, cutting QA test case creation time by 50%
• Promoted from Technical Support Engineer to Senior Support Engineer (2020) in recognition of technical depth and customer leadership

Build Reliability Engineer at SpaceX (2016-08 – 2016-10)

• Reduced vehicle risk by reviewing non-conformance dispositions for compliance with process and procedure requirements
• Contained rejected piece-part issues before they spread downstream in the build process
• Helped formalize control and approval of eProcs procedures by contributing to a new governing process
• Sourced a foreign object debris (FOD) blocker for the vehicle tank crotch region, addressing a specific build risk

Manufacturing Engineer - Nuclear/Commercial at Metaltek International (SMCI Division) (2014-03 – 2016-08)

• Supported nuclear, aerospace, and energy fabrication programs by engineering steel components from design through manufacturing execution
• Major program work included components for Westinghouse-designed AP1000 nuclear power plants, Siemens power generation systems (inlets, exhaust, turbine pipe racks), and NASA launch support structures (service mast umbilical)
• Prevented fabrication issues by assessing tight-tolerance drawings against equipment, process, schedule, and space constraints before build
• Reduced fabrication errors by creating SolidWorks component models, shop drawings, weld sequence drawings, fixtures, and work instructions
• Strengthened quality control by dispositioning non-conformances, developing inspection reports, and advising FARO Arm and Laser Tracker inspection work
• Rolled out the Human Performance Program by developing training and training all involved employees
• Contributed to root cause analysis efforts that drove corrective action implementation
• Supported 5S Lean manufacturing projects that improved shop-floor organization and process discipline
• Resolved a product interference issue directly with the customer, saving costs and preserving confidence in the company

Bachelor of Science in Mechanical Engineering – University of Central Florida