Abdiaziz Mohamed

Information Technology graduate from the University of Washington with hands-on experience in enterprise IT support, hardware deployment, and workstation configuration. Skilled in troubleshooting hardware and software issues, imaging and deploying workstations, managing support tickets, and maintaining networking infrastructure in fast-paced environments. Seeking an entry-level IT Support or Help Desk role at a tech company where I can apply broad technical skills and a strong service-oriented approach.

IT Technician at Dell (Boeing Contract) (2025-11 – 2026-08)

• Provided Level 1 on-site technical support for a large enterprise client, resolving hardware and software issues across laptops, desktops, and peripherals to minimize employee downtime.
• Imaged and reimaged devices for hardware refreshes and system migrations; configured and deployed workstations for new employees and desk moves.
• Managed and documented support tickets with accurate, timely records to ensure resolution and track recurring issues.
• Collaborated with IT service teams and maintained clear communication with end users in a fast-paced enterprise environment.

IT Lab Assistant at University of Washington (2025-03 – 2025-06)

• Assisted students and staff with password resets, account access issues, and software troubleshooting in a university lab environment.
• Configured and maintained routers, switches, and computers across multiple networking labs to ensure consistent uptime.
• Performed hardware diagnostics, replaced faulty components, and reimaged machines to restore full functionality.

Human Resources Training Specialist at Securitas (2025-04 – Present)

• Served as the primary point of contact for all new hires, coordinating with managers throughout the onboarding and offboarding process.
• Maintained accurate employee records and ensured licenses, certifications, and required documentation stayed current.
• Trained new security officers on company policies, safety procedures, and client-specific requirements.

Bachelor of Science in Information Technology – University of Washington (2026-06)

Associate of Arts – Highline College (2024-06)