Abigail Aca

Organized administrative professional with experience in healthcare office support, data entry, document review, scheduling, timekeeping coordination, and confidential recordkeeping. Experienced in reviewing caregiver timesheets and EVV entries, maintaining accurate electronic records, and communicating with customers, caregivers, and healthcare offices. Familiar with Microsoft Excel, HHAExchange, E-Pace, and iSolved. Seeking an entry-level payroll, HR, or administrative position.

Customer Service Representative at Borbas Medical Supply Pharmacy (2026-08 – Present)

• Process approximately 50 records per day in electronic systems and maintain organized documentation.
• Review prescriptions, medical supply requests, and supporting documents for accuracy and completeness.
• Communicate with customers, physician offices, and internal staff to resolve questions and coordinate next steps.
• Fax, scan, and organize medical records and supporting documents while handling confidential information appropriately.
• Assist with documentation and eligibility checks for durable medical equipment and medical supply requests.

Client Care Coordinator at X-treme Care (2026-07 – 2026-08)

• Coordinated caregiver schedules and arranged coverage for call-outs and last-minute staffing changes.
• Reviewed caregiver timesheets and corrected electronic visit verification (EVV) entries to support accurate timekeeping.
• Used HHAExchange and Excel to update schedules and maintain accurate administrative records.
• Communicated schedule changes and work-hour information to caregivers and internal staff.
• Handled client and caregiver documentation confidentially and kept records current.

Patient Coordinator at SOS Medical Supply Inc. (2025-07 – 2026-07)

• Collected required information and documents during patient onboarding and checked records for completeness.
• Updated patient records and handled confidential information with care.
• Scheduled appointments and communicated with patients and healthcare providers to coordinate services.
• Followed up with patients to address concerns, provide assistance, and support customer retention.
• Answered calls and reviewed documents for accuracy and completeness.

Community Habilitation Worker at BRAVERHOOD (2023-06 – 2024-03)

• Maintained accurate client records, service documentation, and administrative paperwork.
• Completed reports and submitted required documentation on time.
• Communicated with clients, families, and staff to support coordinated services.
• Followed organizational confidentiality policies when handling sensitive information.

B.A. in Industrial-Organizational Psychology – Southern New Hampshire University (2027-04)

High School Diploma – Abraham Lincoln High School (2019-01)