Abigail Boateng

Patient Care Associate

Talent

Bronx, NYMember since July 18, 2026

Epic Electronic Medical Records (EMR)Visual Field (VF) testingOptos retinal imagingOptical Coherence Tomography (OCT) nerve imagingAuto Refraction (AR)Electrocardiograms (EKGs)Phlebotomy and Specimen CollectionPoint-of-Care Testing (A1C, Rapid HIV Testing)Urinalysis and Dipstick TestingPatient intake and RegistrationAppointment SchedulingVital Signs and Clinical DocumentationInventory and Supply ManagementStaff Training and MentorshipExcellent Oral and Written CommunicationStrong Organizational and Problem-Solving SkillsTeam Collaboration and Patient-Centered Care

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Epic Electronic Medical Records (EMR)Visual Field (VF) testingOptos retinal imagingOptical Coherence Tomography (OCT) nerve imagingAuto Refraction (AR)

About

Dedicated and compassionate Patient Care Associate with over six years of healthcare experience in outpatient and inpatient settings. Experienced in providing quality patient care to pediatric, adult, geriatric, and gynecological populations. Skilled in ophthalmic diagnostic testing, including Visual Field (VF), Optos retinal imaging, OCT nerve imaging, and Auto Refraction (AR).

Proficient in Epic documentation, phlebotomy, EKGs, patient intake, scheduling, and clinical workflow coordination. Strong communicator, team player, and mentor with a commitment to excellent patient care. Recently earned a Bachelor of Health Science degree from Liberty University.

Experience

Patient Care Associates-Outpatient Ophthalmology - NYC Health & Hospital/ Lincoln - Outpatient Ophthalmology Department

(2025-03)

Assist ophthalmologists and clinical staff in a high-volume outpatient ophthalmology clinic.

Perform ophthalmic diagnostic testing, including Visual Field (VF) testing.
Perform Optos retinal imaging.
Perform Optical Coherence Tomography (OCT) nerve imaging.
Perform Auto refraction (AR).
Prepare and educate patients for ophthalmologic examinations and procedures.
Document patient information and maintain accurate records using Epic.
Coordinate patient flow and support providers to ensure efficient clinic operations.
Maintain examination rooms, diagnostic equipment, and clinical supplies.
Deliver compassionate, patient-centered care in a fast-paced environment.

Patient Care Associate - Gotham Health Gun Hill - Bronx, New York

(2018 - 2025-03)

Provided care for pediatric, adult, geriatric, and gynecological patients.
Obtained and documented vital signs, height, weight, and medical histories.
Scheduled appointments and completed patient registration, check-in, and check-out using Epic.
Performed vision and hearing screenings.
Conducted simple urinalysis and urine dipstick testing.
Performed point-of-care (POC) testing, including Hemoglobin A1c AND rapid HIV testing.
Collected blood specimens through venipuncture and finger-stick techniques.
Performed electrocardiograms (EKGs).
Educated patients on specimen collection procedures and laboratory testing requirements.
Maintained inventory, medical equipment, and clinic supplies.
Mentored, trained, and onboarded newly hired staff members.

Phlebotomist (Per Diem) - SBH Health System

(2022)

Provided high-quality phlebotomy services while following patient safety and identification protocols.
Verified patient identity using two patient identifiers before specimen collection.
Collected blood samples using venipuncture techniques and ensured accurate specimen labeling.
Processed laboratory requests through laboratory information systems.
Distributed specimens to appropriate department promptly and efficiently.