Abigail Friedrich

Per diem position servicing multiple South Orange County outpatient clinics; proficient in general exams using GE LOGIQ machines. Reliable, patient-focused, and adaptable to varied workflows and locations; strong image optimization, documentation, and communication skills.

Ultrasound Technologist at Wave Imaging (2025-05 – Present)

Per diem position servicing multiple South Orange County outpatient clinics; proficient in general exams using GE LOGIQ machines. Reliable, patient-focused, and adaptable to varied workflows and locations; strong image optimization, documentation, and communication skills.

E-Commerce Customer Service Representative at La Jolla Group (2022-11 – 2023-10)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assisted customers in navigating company websites and placing online orders, improving overall user experience.
• Tracked orders and worked hand in hand with the warehouse team to make adjustments and cancellations prior to shipment.

Retail Sales Manager at O'Neill (2022-06 – 2022-11)

• Boosted sales performance by implementing effective visual merchandising and store layouts.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

Retail Sales Associate at O'Neill (2021-05 – 2022-06)

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, labeling items, and arranging according to size or color.
• Maintained a clean sales floor and straightened and faced merchandise.
• Handled checkouts and returns/exchanges professionally, resolving customer issues while adhering to company policies.

Server & Kitchen Support at Heart & Soul Catering (2018 – 2024)

• Assisted in the kitchen to prepare ingredients, plate dishes, clean, & organize.
• Served tables in formal events, and served buffet style for larger parties.
• From baby showers, to wedding receptions this is where my customer service journey began.

Ultrasound Technology: Diagnostic Medical Sonography – Modern Technology School (2024-04 – 2025-09)

High School Diploma – Tustin Connect High School (2022-05)