Abigail Waldron

Dedicated individual with deep commitment to understanding and enhancing human behavior. Generous and patient approaches foster strong therapeutic relationships, enabling effective treatment plans tailored to each client's needs. Empathic communication and persuasive techniques ensure collaborative and meaningful interactions. Extensive knowledge in psychological theories and practices, combined with genuine love for helping people, drives successful outcomes in diverse clinical settings.

Family Specialist (ACT Team) - New Horizon Counseling Center - Queens, New York

(2024-10)

• Established trusting relationships with clients by maintaining confidentiality at all times.
• Provided support in such areas as grief, stress and chemical dependency.
• Utilized a variety of interventions such as motivational interviewing, supportive reality based therapy, and insight based therapy when providing counseling services.
• Collaborated with multidisciplinary teams including physicians, psychiatrists, psychologists and social workers to coordinate care plans for clients.
• Assisted clients in developing coping strategies for challenging life circumstances.
• Monitored client's response to intervention and modified treatment as indicated to attain goals.
• Demonstrated cultural humility when working with diverse populations from various backgrounds.
• Advised clients on how they could be helped by counseling.

Shift Supervisor - Department of Homeless Services - Bronx, New York

(2023-04 - 2024-03)

• Demonstrated ability to manage a team of employees and ensure successful shift operations.
• Assisted clients with inquiries, orders and complaints in a timely manner.
• Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
• Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
• Provided regular feedback to employees on performance and areas for improvement.
• Monitored employee morale and took appropriate action when needed.
• Participated in leadership meetings to develop new policies and procedures.

Case Manager - Women In Need - Brooklyn, New York

(2022-07 - 2022-11)

• Participated in team meetings to discuss case management strategies for individual cases.
• Maintained accurate records of client progress and documentation of all contacts with clients.
• Implemented case management plans, provided assessments, and offered counseling and support.
• Provided advocacy on behalf of clients to ensure access to necessary resources for housing needs.
• Assisted clients in understanding their rights and responsibilities related to housing services.
• Conducted assessments of client's needs and developed individual service plans to meet those needs.
• Established trusting relationships with clients by providing a safe space for them to express their feelings.
• Utilized crisis intervention techniques to de-escalate situations when needed.
• Developed strategies for addressing challenging behaviors within the family system.
• Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
• Maintained clients' records by reviewing case notes and logging events and progress.
• Conducted crisis intervention sessions with clients when needed.
• Helped patients reach plan of care goals through case reviews.

Case Manager - Black Veterans For Social Justice - Brooklyn, New York

(2019-10 - 2022-07)

• Provided support to staff members who encountered difficult cases or challenging situations.
• Conducted regular meetings with team members to discuss progress of cases.
• Performed administrative duties such as maintaining records, preparing reports and processing paperwork.
• Created detailed reports for DHS regarding projections and successes.
• Used adaptive communication style and practiced empathy to build trust and rapport with clients.
• Provided crisis intervention services in emergency situations as needed.
• Conducted assessments of client needs and provided case management services accordingly.
• Prepared reports outlining housing projection, future site goals and objectives.
• Counseled clients with issues in drug abuse, alcoholism and stress management.

Sales Associate - The Children's Place - Hicksville, New York

(2018-09 - 2019-05)

• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times.
• Performed cleaning tasks, keeping store neat and organized.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Performed cash register operations accurately according to company guidelines.
• Established a positive rapport with customers by delivering friendly, personalized service.

Internship Student - Office of Services for Students with Disabilities (OSSD) SUNY Old Westbury - Old Westbury, NY

(2018-01 - 2018-06)

• Performed assignments as determined by the supervisor.
• Communicated with others, demonstrating strong verbal and written communication skills.
• Supported students by advocating for their rights and helping them become self-sufficient through goal setting strategies.
• Provided direct assistance to individuals in need of social services and support, displaying empathy and understanding.
• Observed physical and mental condition, in order to efficiently assist with specified activities.

Youth Advocate - Jewish Childcare Association (JCCA) - Pleasantville, New York

(2013-01 - 2014-06)

• Organized recreational activities that promoted healthy lifestyle choices and positive relationships.
• Served as a mentor for teens by providing guidance, support, and encouragement.
• Mentored and motivated youths to overcome daily obstacles and barriers.
• Worked in child and adolescent residential institution.

Bachelor of Arts (B.A.) - Liberal Arts - State University of New York at Old Westbury (2019-12)

Master of Science (M.S.) - Psychology - University of Phoenix (2024-04)