Abir Hossain

Versatile, customer-focused, and detail-oriented professional with over 5 years of combined experience spanning international industrial manufacturing, corporate operations coordination, and high-quality customer service. Proven track record in maintaining strict quality control and safety standards, managing high-volume operations, and building positive client relationships. Adaptable and highly capable of working independently in fast-paced environments or collaborating with cross-functional teams.

Equipped with reliable transportation and a strong willingness to travel throughout assigned service areas.

Home Health Aide - Regency Home Care - Queens, NY

(2023-01)

• Provide professional in-home customer service and personalized support while assisting clients with daily living activities.
• Build positive, trusting relationships with clients by actively listening to and assessing their individual needs.
• Maintain highly accurate records, log daily health updates, and communicate key information clearly to supervisors.
• Manage daily travel routes between multiple client locations independently, consistently ensuring punctuality and operational efficiency.

Coordinator - Home Choice LLC - Bronx, NY

(2021-01 - 2022-12)

• Coordinated and processed complex hiring paperwork and onboarding documentation for incoming employees.
• Collected, verified, and maintained weekly employee timesheets with a high level of accuracy and compliance.
• Uploaded, organized, and managed secure digital files using specialized company database software.
• Assisted personnel with scheduling logistics, shift patterns, administrative inquiries, and troubleshooting.
• Collaborated closely with upper management to streamline warehouse and office operations.

Sales Representative - Phantom of Broadway - Manhattan, NY

(2018-01 - 2019-12)

• Delivered outstanding retail customer service by identifying client needs and recommending targeted products.
• Processed financial transactions quickly and accurately using cash registers and digital POS systems.
• Managed inventory levels, stocked shelves, and maintained highly organized merchandise displays to boost daily sales.
• Resolved customer inquiries regarding products, pricing, and services in a friendly, professional manner.

Factory Production Assistant / Quality Checker - Ha-Meem Group (Textile & Apparel Division) - Dhaka, Bangladesh

(2015-01 - 2017-12)

• Operated efficiently within a high-volume industrial manufacturing plant, executing assembly, sorting, and packaging tasks under tight production deadlines.
• Conducted rigorous quality control inspections on raw materials and finished goods to ensure strict alignment with international client specifications.
• Adhered strictly to factory health and safety protocols, resulting in a zero-incident personal safety record.
• Collaborated with a large line team to optimize workflow speed, reduce material waste, and meet daily shift targets.

Bachelor of Marketing - Marketing - South East University (2014-01 - 2018-12)