Abraham Wanna

Customer-service employee with 2+ years of experience across retail and restaurant settings. Experienced in taking orders, processing payments, packaging food, stocking supplies, and maintaining clean customer-facing work areas. Ready to learn every Burger King station and provide accurate, welcoming service during busy shifts.

Customer Service Representative at Pizza Boli's (2025-09 – Present)

• Process approximately 80 to 120 orders during a typical 8-hour shift, including about 40 to 60 phone calls for orders, questions, and order updates.
• Process customer payments and help confirm that completed orders are packaged accurately before handoff.
• Support food preparation and packaging in accordance with restaurant procedures and quality expectations.
• Maintain a clean, organized counter and work area; restock supplies as needed during service.
• Coordinate with teammates during busy periods to keep orders moving and guests informed.

Customer Service Representative at CVS (2024-11 – 2025)

• Process high-volume cash-register and self-checkout transactions, serving 100+ customers daily while maintaining average transaction times under 90 seconds.
• Maintain an 85%+ ExtraCare scan rate by consistently offering loyalty savings and coupon opportunities to customers.
• Average 3 to 5 CarePass enrollments per week by clearly explaining relevant membership benefits to non-members.
• Resolve customer questions and complex transactions, including Western Union transfers, photo orders, and returns, during peak commute hours.

High School Diploma – Vision Academy (2022-09 – 2026-07)