Abrie Pretorius

IT Support Technician and Sage Technical Consultant with 18 years of experience providing desktop support, systems administration, software troubleshooting, server deployment, network support, and payroll software support. Experienced supporting onsite and remote users across multiple industries. Skilled in Microsoft Windows environments, Microsoft 365, hardware and software troubleshooting, Sage 300 People, network infrastructure, and customer-focused technical support.

Sage Technical Consultant - Mondtes

(2023-07 - 2026-05)

• Provided installation, technical support, and troubleshooting for Sage 300 People, Classic, and Premier Payroll solutions.
• Configured MCS cloud access and remote environments for clients.
• Delivered remote support to local and international clients.
• Resolved payroll, application, and connectivity issues while improving user productivity.

Field IT Support Technician - IT Evolution

(2021-01 - 2023-06)

• Installed, configured, and maintained servers, firewalls, and workstations across client sites.
• Provided onsite and remote support for hardware, software, and network-related issues.
• Resolved connectivity and eFiling issues for business clients.
• Supported multiple client environments and maintained high customer satisfaction.

IT Support Technician - Eduplex School

(2020-07 - 2020-12)

• Maintained daily operation of school IT infrastructure and workstations.
• Provided help desk support to educators and administrative staff.

Senior IT Support Technician - Sage South Africa

(2008-02 - 2018-06)

• Supported employees and internal systems with hardware, software, and workstation maintenance.
• Performed updates, repairs, and end-user training to improve uptime and productivity.
• Provided technical assistance and troubleshooting across the organization.