Erick Garcia

Results-driven Technical Support Analyst and IT Specialist with extensive experience in system administration, hardware diagnostics, network infrastructure, and multimedia technology operations. Proven track record of executing enterprise-level data migrations with 100% data integrity, optimizing service desk ticket lifecycles, and implementing high-efficiency technology workflows. Skilled at bridging technical operations with client needs through bilingual communication, cross-functional project execution, and emerging AI technologies.

Broadcast Operations Technician at Legends 34 Sports Podcast (2024-04 – Present)

• Orchestrate high-fidelity technical production for professional digital broadcasts, configuring multicamera environments, studio lighting, and lossless audio signal chains.
• Engineer data-driven content growth strategies using YouTube Analytics to identify high-retention audience trends and optimize platform reach.
• Manage end-to-end post-production workflows utilizing Adobe Creative Cloud to deliver broadcast-quality video content aligned with modern SEO benchmarks and Core Web Vitals.
• Synthesize technical metadata, video schema, and keyword mapping strategies to maximize content discoverability within competitive digital media landscapes.

Service Manager at Organization of Hispanic Contractors (2024-08 – 2024-11)

• Directed comprehensive service delivery and operational oversight for a regional trade organization, ensuring alignment with organizational strategy and membership needs.
• Facilitated executive stakeholder engagement, representing the organization across district committees, professional seminars, and industry trade workshops.
• Streamlined administrative operations, managing vendor procurement, resource allocation, and job training program coordination for a diverse professional membership base.
• Spearheaded continuous process improvements to elevate member support quality and foster innovation in community outreach.

Decoration Production Specialist at Radia Enterprises, Inc. (2023-11 – 2024-03)

• Optimized production workflows for automated high-precision equipment (UV Printers, Laser Engravers), increasing operational throughput while maintaining strict quality standards.
• Analyzed production metrics and material requirements to streamline supply chain requisitions, mitigating operational bottlenecks and reducing waste.
• Engineered high-quality digital assets using CorelDRAW and Adobe Photoshop, performing exact technical calibrations for automated production machinery.

Technical Support Analyst (IT Generalist) at Community Family Centers (2011-07 – 2022-04)

• Directed comprehensive IT infrastructure for a multi-departmental organization, administering enterprise network servers, workstations, active directory, and VoIP systems.
• Executed enterprise-level data migrations across local servers and cloud platforms, achieving 100% data integrity and zero operational disruption for over 100 end users.
• Managed the full lifecycle of help desk service tickets from initial triage through resolution, consistently minimizing system downtime and enhancing user productivity.
• Strategized technology lifecycle management, leading the procurement, system imaging, software configuration, and security deployment for mission-critical hardware.

Lead Desktop Support Technician at MediaTekk (2004-10 – 2009-05)

• Spearheaded hardware installation, OS provisioning, and preventative maintenance protocols for enterprise PC/laptop fleets and peripheral equipment.
• Resolved complex LAN/WAN connectivity issues through expert signal troubleshooting, diagnostics, and hardware calibration.
• Mentored and trained staff on system workflows and security protocols through clear technical communication, driving seamless technology adoption.

Bachelor of Science in Technical Management (BSTM) in Computer Information Systems – DeVry University (2007-06)

Associate Degree in Machine Operations Technology & Manufacturing Processing – Houston Community College

High School Diploma – Charles H. Milby High School