Achu Mercy Chisom

Resourceful Virtual Assistant and Customer Support Specialist with 5+ years of experience supporting executives, businesses, and clients. Skilled in email and calendar management, CRM tools, customer engagement, and lead generation. Proven track record of resolving 30+ weekly customer complaints at 90% first contact, boosting sales by 45% in one month, and streamlining executive operations across global time zones.

Seeking to bring my skills to organizations that value efficiency, growth, and excellent client experience.

Executive Virtual Assistant - C.F.E Trading Co. Ltd - Remote (USA)

(2020-08 - 2026-03)

• Managed 50+ emails daily and coordinated 10 - 12 meetings monthly, reducing double bookings and missed appointments by over 30%.
• Generated 40–60 new leads monthly, contributing to consistent business growth and expanding the company's potential customer base.
• Manage content and engagement strategies that increased brand followers by 700 and contributed to a 45% increase in sales within one month.
• Prepared 4–6 professional reports and presentations monthly, providing organised insights to support CEO decisions - making and business planning.
• Trained and onboarded 2 Junior Virtual Assistants, helping them understand workflow, responsibilities, and day-to-day processes.
• Used slack, hubspot, Google workspace,Trello, and LinkedIn to manage communication, support workflow, track leads, and maintain efficient day-to-day operations .

Healthcare Virtual Assistant - Leomakz Integrated Services Ltd - Nigeria

(2018-06 - 2020-07)

• Provided customer support to 50+ customers daily across in store and phone channels, maintaining consistently high customer satisfaction.
• Increased monthly sales revenue by 15% through effective upselling strategies, proactive customer engagement, and regular client follow-ups.
• Resolved 30–35 customer complaints weekly, successfully handling 90% on first contact while maintaining a positive customer experience.
• Recognized as the Most Reliable Staff in 2019 for consistent performance, dependability, and exceptional customer service.

Inventory Manager - Ogo's Provision Store - Nigeria

(2016-06 - 2018-05)

• Managed 50+ product inventory and reduced stock shortages from weekly to monthly through proactive tracking systems.
• Maintained accurate sales and inventory documentation, ensuring smooth audits and informed decision-making.
• Retained 20+ loyal customers by providing reliable stock availability and personalized service.
• Handled daily cash transactions with 100% accuracy, strengthening financial integrity and trust.

Higher National Diploma (HND) - Research and Data Management - Institute of Management and Technology (IMT), Enugu State, Nigeria (2026-09 - 2028)

National Diploma (ND) - Science Laboratory Technology - Institute of Management and Technology (IMT), Enugu State, Nigeria (2024)