Addie Norman

Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Warehouse associate at Hellofresh (2021-12 – Present)

• Transport pallets of food throughout warehouse
• Constantly stocking production lines with food
• Down stacking pallets to store and organize food for production
• Periodically assisting production with assembly of kit bags when needed
• Assisted with counting inventory
• Reporting products that looks inedible or unsafe

Customer advocate at Carvana (2018-10 – 2021-06)

• Researched account service inquiries with knowledgeable support
• Resolved customer service issues with ease
• Promptly responded to requests from prospective customers
• Provided excellent customer care by assisting with product selection and ordering functions
• Delivered exceptional customer service to every customer by using my great communication skills to ensure a positive experience

Customer Representative at Terminix Pest Control (2018-02 – 2018-10)

• Provided primary customer support to internal and external customers in fast-paced environment
• Offered advice and assistance to customers, paying attention to special needs or wants
• Maintained customer satisfaction with forward-thinking strategies
• Focused on addressing customer needs and resolving concerns
• Assisted customers with setting appointments, shipping, special order requests, and arranging merchandise pick-up at other locations amazon flex at Amazon (2017-01 – 2018-07)
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
• Coordinated efficient routes to avoid delays and optimize schedules
• Coordinated efficient merchandise loading and unloading to keep up with tight schedules
• Loaded and secured items in trucks to avoid damage to parcels during delivery
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift
• Delivered goods and products to customer on time and in excellent condition

Customer service representative at Metro PCS (2014-03 – 2015-12)

• Worked closely with network administrators and server engineers to deliver quality service
• Assisted clients with transferring information from their previous cellphone provider
• Resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice and data applications
• Installed and configured new device system components
• Researched and recommended network data communications

Dishwasher at texas roadhouse (2012-12 – 2013-12)

• Stepped into additional roles during busy times to boost coverage of important stations
• Washed and sanitized dirty dishes by hand and by using dishwasher
• Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
• Paid close attention to all instructions from supervisor and completed tasks on time
• Increased machine efficiency by scraping and pre-washing dishes

GED – Phoenix College (2012-09)