Bilingual Customer Service Specialist
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Exceptional Customer Service Representative. Provided appropriate solutions and alternatives within the time limits: follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Followed communication procedures, guidelines and policies. Take the extra mile to building relationships with customers and creating loyalty which is highly crucial for any company to succeed. Tech savvy and fast learner with a passion to help people.
Highly Organized, detail-oriented, eager individual who is looking for the opportunity to succeed and move up the corporate ladder. To help in any way can. To be a leader, a team player, to help my fellow co-workers achieve their full potential as well as mine. I am familiar with computers, customer service, environmental services as well as dealing with the general public. I consider myself a people person.
Provided sales support for teams including branch manager. Answered all inbound calls and assisted in taking care of the client. Maintained CRM contacts up to date and provided a personal touch of continuance marketing support to our book of business, in order to continuing nurturing and fostering solid relationships to keep our customers satisfied.
Executed daily tasks and prioritized workflow depending on the timelines. Gathered and processed applications; included but not limited to the review of credit reports, LP and DU findings; gather, analyzed and submitted underwriting information; including income and housing verifications along with the renewals of home insurance policies. Became customer liaison.
Took loan from A to Z. In addition, attended training events & business mixers to strengthen my professional development.
Provide excellent customer service and personal presentation. Furnished exceptional assistance to office and teams. Schedule appointments. Client intake. Clerical support. Fast learner.
Assist commercial realtor with their daily focus. Maintain and organize files. Screen calls and Emails.
