Mariana Lopez

I Verbally Work in the Bilingual Financial Systems Assisting Customers with their Financial Accounts, Opening New Accounts, Helping Them get to their Dream Destinations

People Helper, Up-Sell New Accounts, Investigate Suspicious Claims, Strong Problem Solving Skills, Strong Decision Making, Focus on Detail and Accuracy, Business Letter Written/Typing/Reading Comprehension/Phone Etiquette/Conflict Resolution Skills, Multi-Task on Dual Monitors Between Multiple Software Systems While Interacting On Phone, Ability To Work Independently In A Diverse Fast-Paced Deadline-Driven Environment, Ability to Prioritize Workload, Knowledge of Regulation E &

• Z, Knowledge of Visa/Mastercard Regulations, Investigative Mind for Problem Solving, Compare Myltiple Avenues of Processing Disputes/Chargebacks, Decide on Best Resoltution Paths, Continuous Learner on Updated Networks, Inbound/Outbound Contact with Customers to Investigate Fraud, Track Time Framed Cases, Understand Compliance &

• Verification Procedures to Record and Keep Track of Card Holder/Credit Card, &

• Debit Card Transactions/Cases Information, Investigate/Evaluate/Process Disputes &

• Chargebacks, Monitor Systems Regularly to Detect Possible Fraudelant Behaviours, Earn Client/Customer Trust, Communicate with Customers Who Might Be At Risk of Unknown Credit Card/Debit Card Fraudelant Activities

• Iowa Western – Business Management
• Pine Ridge Corp – Business Administration