Technician: Ticketing, Pricing Center - Citicore Travel and Services - Remote
(2021-01)
- Diagnose and replace faulty components like hard drives, RAM, and power supplies.
- Closely interacted with designers and GDS software developers to understand application functionality and navigational flow and keep them updated about Business user's sentiments.
- Handling customer calls, receiving requests on ticket processing, exchanges and refunds.
- Flight ticket issuance, making date changes, processing refunds.
- Organizing trainings and participating in fares and pricing seminars with business partners.
- Updating system with new fare rules and pricing methodologies.
- Monitoring the timely updates of fare rules, issuing, exchanging, rerouting and fixing issues.
- Data collection on different special fares, analyze, and update the Sabre GDS system accordingly
Technician: Ticketing, Fares, Pricing, Loading - Ethiopian Airlines - Virginia, VA
(2014-06 - 2019-12)
- Install and organize structured cabling to maintain proper airflow and prevent signal loss
- Track infrastructure health, server performance, and environmental metrics using DCIM tools
- Enforce physical access controls, escort third-party vendors, and maintain detailed asset logs.
- Coordinating rapidly and precisely with remote engineering teams and vendors under high-pressure outage situations.
- Logging ticket updates, asset tags, cable routes, and serial numbers with total accuracy.
- Install & update company product prices, fare rules in Sabre GDS.
- Coaching and mentoring junior staffs
- Monitor flight reservation, ticket issuance using different form of payments
- Fare rule application during advanced automatic ticket exchange and Refund (AER)
- Performing & monitoring check in, luggage movement, boarding and departure control.
- Consulting the sales team with sales strategy and recommending targets
- Working on load control tools such as quantum bag scan, emergo and GD and post departure activity
