Adrain Webb

I have been in the Transportation Industry field for Twenty Three years. I have an excellent track record with problem solving, data entry, dispatching and customer Service. During my years in the courier industry, I have received countless promotions and pay raises for my dedication to excellent customer care. Authorized to work in the US for any employer

Dispatcher - Whitecap - Norcross, GA

(2025-10)

Dispatcher/ General Manager: Trained and supervised 20 drivers on routes, company policies and driver etiquette.

• Handled all customer problems.
• Monitored office activities.
• General office payroll.
• 97 percent of deliveries delivered on time

Dispatcher Supervisor/ Operations - Courier Net Inc - Marietta, GA

(2008-01)

Dispatcher and supervised 30 drivers. Took customer orders by phone, fax and email. Routed drivers for pick up and deliveries. Dispatched 800 runes per day 95-97 percent on time. Effective communication, problem solving skills. Increased customer satisfaction. Established and maintained client relationships.

• Take phone orders for dispatch.
• Assist in work assignments
• Callback for client follow ups

Dispatcher/Router Dispatcher - Courier Express - Marietta, GA

(2008-01 - 2009-12)

Dispatched and routed 20 drivers for pick-up and delivery.

• Took customer orders by phone, fax and e-mail
• Troubleshooter for customers with 95 percent solving rate.
• Input LTL orders in system for southeastern region.

Dispatcher - Courier connection - Atlanta, GA

(2003-01 - 2005-12)

Dispatcher/Customer Service Representative. Demonstrated effective communication, problem solving, decision making.

• Took incoming customers orders by phone email and fax.
• Input all customer information in system to be dispatched.
• Dispatched 30-35 drivers.
• Routed all drivers to pick ups and deliveries.

Dispatcher/ Customer Service Representative - Phoenix Couriers - Marietta, GA

(1999-01 - 2003-12)

Responsible for customer inquiries. Training and supervision of 30 drivers.

• Take customer orders by phone fax and email.
• Coordinated all pre booked route work.
• Update customer on pick and delivery status of all packages.
• Trained and supervised 30 drivers on company policy and driver etiquette.

Dispatcher/ General Manager - Frontier Courier - Decatur, GA

(1993-01 - 1999-12)

Trained and supervised 20 drivers on routes, company policies and driver etiquette.

• Handled all customer problems.
• Monitored office activities.
• General office payroll.
• 97 percent of deliveries delivered on time

high school diploma - english, math, social studies, science - shamrock high school (1986-01 - 1990-01)

Upper secondary education - shamrock high school