Adrienne Diaz

Dedicated Guest Services professional with multiple years of experience delivering exceptional hospitality in high-volume environments. Proven track record of resolving complex guest issues with patience and empathy, while consistently maintaining a warm, professional atmosphere. Expert at streamlining front-of-house operations and fostering loyal customer relationships to drive repeat business and positive brand reputation.

Event Designer at Independent Florist (2017-07 – Present)

• Client meetings, floral design, plant maintenance, weddings, and special event design
• Set-up and break-down of events

Phlebotomist at United Health Care/ Optum (2023-07 – 2026-04)

• Checked in patients daily, communicated with doctors and nurses to ensure seamless patient care, and prepared patients for venipuncture by offering clear instructions and comfort
• Performed venipuncture for blood samples, ensuring proper storage, labeling, and timely transportation to the processing lab
• Ordered and managed inventory for medical supplies in the venipuncture lab, ensuring timely availability of essential items for 750+procedures per week

Barista at The Buzz, Seattle Central College (2018-08 – 2019-12)

• Make delicious coffee, register, and sales
• Opening and closing duties

In-house, Wedding and Event Designer at The Ruins (2011-05 – 2018-07)

• Designed theatrical props and floral displays for weddings and corporate events
• Coordinated logistics for events by managing vendor communications, leading to smooth events
• Execution and efficient post-event breakdown
• Managed a $10,000 budget for holiday design and decor, ensuring all expenses were tracked and kept within 10% of the original estimate
• Visited members' homes to set up and execute design elements for events, enhancing the overall aesthetic and functionality
• Provided customer service to clients and guests daily

Associate of Science – North Seattle College

Medical Assistant-Phlebotomist national certification – Renton Technical College (2022-05)

Associates of Science – Seattle Central College