EXECUTIVE BUSINESS DEVELOPER - BRISK MARKETING - Nairobi, Kenya
(2024-01)
Business Development & Sales, Client Relationship & Account Management, Market Strategy & Business Operations
- Identifying new business opportunities through market research, referrals, networking, and lead generation to expand the customer base and increase revenue
- Prospecting and engaging potential clients through calls, emails, meetings, and presentations to convert leads into long-term business relationships
- Developing and implementing business development strategies aligned with organizational objectives to increase sales, market share, and profitability
- Preparing customized proposals, quotations, capability statements, and business presentations that address client needs and support successful bid submissions
- Negotiating pricing, service agreements, and contract terms while balancing client expectations with organizational profitability
- Monitoring sales pipelines, tracking business opportunities, and conducting timely follow-ups to maximize conversion rates and achieve sales targets
- Managing 20–30 client inquiries weekly, ensuring timely, professional, and customer-focused responses across multiple communication channels
- Building and maintaining strong relationships with new and existing clients through regular engagement, follow-ups, and exceptional customer service
- Supporting client onboarding by coordinating documentation, service implementation, and communication between clients and internal teams
- Maintaining high levels of client satisfaction by resolving issues promptly, providing accurate information, and ensuring service delivery meets agreed standards
- Conducting client meetings and needs assessments to understand business requirements, strengthen partnerships, and identify opportunities for upselling and cross-selling
- Representing the organization at networking events, business forums, and client engagements to strengthen brand visibility and generate new business opportunities
- Analyzing market trends, customer needs, competitor activities, and industry developments to identify strategic growth opportunities and emerging markets
- Gathering customer feedback and market intelligence to recommend service improvements, enhance customer experience, and support informed business decisions
- Collaborating with senior management and cross-functional teams to develop business growth strategies, improve customer retention, and achieve organizational objectives
- Coordinating with operations, finance, and marketing teams to ensure seamless service delivery, efficient project execution, and timely fulfillment of client requirements
- Collaborating with the marketing team to support promotional campaigns, digital marketing initiatives, and lead generation activities that increase brand awareness
- Maintaining accurate client records, contracts, sales documentation, CRM databases, and business development reports to support performance monitoring, forecasting, and informed decision-making
- Improved response turnaround time by approximately 25% through structured follow-up processes and efficient client communication
- Contributed to increased client acquisition by supporting proposal development and effective onboarding processes
- Strengthened client retention through proactive relationship management and responsive customer service
- Enhanced business visibility by actively participating in networking initiatives and strategic client engagements
- Maintained a high standard of client satisfaction by consistently delivering professional, timely, and solution-oriented support
- Supported the achievement of departmental sales and business growth targets through effective lead management and opportunity conversion
ADMINISTRATIVE ASSISTANT - GOLDLINK INVESTMENT LIMITED - Nairobi, Kenya
(2018-01 - 2023-12)
Administrative & Office Support, Records Management & Coordination
- Managed 15+ client and internal inquiries daily through phone, email, and in-person interactions, ensuring prompt and professional service
- Coordinated meetings, appointments, travel arrangements, and office schedules to support efficient operations
- Prepared correspondence, reports, presentations, and other administrative documents with accuracy and timeliness
- Maintained office supplies, coordinated procurement activities, and ensured the smooth running of daily office operations
- Processed incoming and outgoing correspondence while maintaining effective communication across departments
- Maintained accurate physical and electronic filing systems to support efficient document storage and retrieval
- Updated databases, administrative records, and registers while ensuring data accuracy and confidentiality
- Safeguarded confidential organizational and client information in compliance with company policies
- Coordinated administrative support across multiple departments to facilitate seamless workflow and service delivery
- Compiled reports and administrative information to support management decision-making and operational planning
- Improved document retrieval efficiency by approximately 30% through the implementation of structured filing systems
- Maintained 100% accuracy in record keeping and confidential documentation
- Supported multiple departments, reducing operational delays and improving workflow efficiency
- Enhanced administrative effectiveness by streamlining document management and office coordination processes
JUNIOR STORE MANAGER - WINDOW PLUS - Nairobi, Kenya
(2014-01 - 2018-12)
Store Operations & Sales Management, Customer Service & Team Leadership
- Managed daily store operations to ensure efficient service delivery and achievement of sales targets
- Monitored inventory levels, coordinated stock replenishment, and maintained accurate inventory records
- Prepared daily sales, inventory, and operational reports to support business performance monitoring
- Implemented stock control procedures to minimize inventory losses and improve accountability
- Provided exceptional customer service by addressing inquiries, resolving complaints, and recommending suitable products
- Supervised and trained store staff on customer service standards, sales techniques, and operational procedures
- Scheduled staff duties, monitored performance, and promoted a collaborative, customer-focused work environment
- Maintained attractive product displays and ensured compliance with company operational and customer service standards
- Increased repeat customer rates by approximately 15% through improved customer service and relationship management
- Reduced customer complaint escalations by approximately 20% through timely issue resolution and proactive customer engagement
- Trained and supervised staff, contributing to consistently high customer service standards
- Managed inventory effectively, reducing stock discrepancies and minimizing inventory losses
CUSTOMER CARE REPRESENTATIVE - MOBILE WORLD KENYA - Nairobi, Kenya
(2010-01 - 2013-12)
- Handled 40–60 customer interactions daily in a high-volume environment, and maintained customer satisfaction ratings above 90%
- Reduced issue resolution time by 20% through proactive follow-up and recognized for professionalism, empathy, and reliability
