Aiman Awais
Customer Service & Member Support Specialist
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About
Remote customer service professional with 7+ years of experience supporting U.S.-based clients through clear communication, accurate documentation, and consistent follow-through. Skilled in building trust with customers and members, explaining processes and programs clearly, and resolving inquiries with patience and professionalism. Comfortable on phone and Zoom calls, with strong organizational habits and a dependable, detail-oriented approach.
Reliable and fully equipped to work U.S. business hours from a quiet, professional home office.
Experience
Coordinator & Client Support Specialist - U.S. Property Management Client - Remote
(2020-01 - 2024-12)
Served as the primary point of contact for property owners, tenants, and vendors, building trust through clear, patient, and consistent communication
- Maintained accurate, detailed records of every client interaction in AppFolio and LeadSimple, ensuring nothing fell through the cracks
- Explained processes, timelines, and next steps to clients in plain, easy-to-understand language, reducing confusion and follow-up calls
- Managed scheduling and follow-up across multiple, competing priorities while keeping every party informed and on track
- Handled sensitive tenant, owner, and financial documentation with strict confidentiality and accuracy
- Used Trello, RingCentral, and Dialpad daily to manage tasks, calls, and team communication in a fully remote environment
Customer Support Representative - BPO Campaigns: Revolut, Talabat, Papa John's - Remote
(2017-01 - 2020-12)
Provided front-line phone support to customers, answering questions and resolving concerns with patience and a calm, friendly tone
- Managed inbound and outbound calls and scheduling, ensuring accurate CRM documentation of every interaction
- Resolved customer inquiries and escalations with a professional, solutions-focused approach
- Followed up consistently to make sure customers felt heard and their concerns were fully resolved, not just closed out
Education
BS - Food Engineering - Government College University Faisalabad
