Executive Assistant at FedWriters, Inc. (2024-08 – Present)
Client: U.S. Citizenship & Immigration Services - Office of Legislative Affairs
- Manage the intake, tracking, review and assignment of congressional inquiries submitted to USCIS, ensuring accurate routing to the appropriate Congressional Liaison Specialist, in accordance with the Office of Legislative Affairs procedures, for timely response and coordination.
- Manage multiple priorities while delivering high-quality service to both internal and external stakeholders.
- Triage high-volume inquiries from congressional offices, assessing priority, sensitivity and statutory deadlines.
- Monitor congressional inboxes, flagged time-sensitive requests, and ensured prompt escalation to leadership or liaison staff as needed.
- Collaborate closely with Congressional Liaison Specialists, program offices, and leadership to support consistent, accurate, and professional responses.
- Conduct preliminary research and gather supporting documents to streamline liaison specialists' preparation of responses.
- Use STARS LETS to log, monitor, and update inquiry statuses.
- Protect sensitive information by applying sound judgment and adhering to confidentiality and information security requirements.
Office Manager/Care Coordinator at Destiny Management Services, LLC (2024-03 – 2024-06)
Client: Wellspring Restorative Therapy Service, LLC
- Oversaw daily office operations, scheduling, and workflow to ensure a smooth and efficient patient experience.
- Assisted leadership with reporting, data tracking, and identifying gaps in workflow to support continuous improvement.
- Managed front-desk functions, including check-in/out, patient communications, and appointment coordination.
- Performed detailed insurance verification for patients/clients, confirming eligibility, benefits, coverage limits, and authorizations.
- Coordinated office billing, payments, and documentation while ensuring compliance with organizational policies.
- Conducted comprehensive insurance verification, confirming patient eligibility, benefits, coverage limitations, and required authorizations.
- Maintained accurate patient records and handled sensitive information in compliance with HIPAA requirements.
- Provided high-level customer service by addressing patient concerns and coordinating with clinical staff to resolve issues.
Administrative Assistant at The ESP Group, LLC (2014-03 – 2023-12)
- Coordinated complex calendars and scheduled meetings, appointments, and briefings, ensuring availability, minimizing conflicts, and supporting seamless daily operations.
- Prepared meeting materials, tracked follow-up actions, and ensured leaders were informed and prepared for all engagements.
- Developed and maintained organized filing systems – digital and physical – to ensure quick retrieval, compliance, and accurate recordkeeping.
- Streamlined document workflows by standardizing naming conventions, archiving procedures, and version control processes.
- Planned and booked travel arrangements, including transportation, lodging, meeting logistics, and itineraries for leadership and staff.
- Ensured travel arrangements aligned with organizational policies and budget guidelines.
- Prepared, submitted, and reconciled travel and expense reports with accuracy and timeliness.
- Verified receipts, coding, and compliance with agency and organizational financial policies, to prevent discrepancies and delays.
- Served as a primary point of contact for internal staff, external partners, and visitors, providing prompt, professional assistance.
- Drafted routine correspondence, responded to inquiries, and relayed information to stakeholders with clarity and discretion.
