Ak Ford

Charismatic and upbeat professional, who has spent several years dedicated to providing outstanding support to others in the fields of administration and management. Highly successful in relationship building, team leadership and problem solving. Proven ability to keep productivity and team morale high, despite the demands of working in a high-volume environment. Looking forward to an exciting new role with an inspiring and dynamic team.

Slip Rental Manager/Special Events Manager - Herrington Harbour South Marina and Resort - North Beach, Maryland

(2017-04)

• Serve as the first and primary point of contact for all clientele, including slipholders, potential slipholders, marine contractors, and visitors.
• Oversee every step of the slip rental process from initial inquiry to contract signing. This includes relationship building, electronic lease preparation and disbursement, payment processing and follow up.
• Increased slip occupancy from 85% to 125%.
• Execute daily administrative tasks such as answering phones, managing emails, maintaining spreadsheets, and organizing documents to support smooth operations.
• Manage inventory by reordering and restocking office supplies, cleaning materials, and refreshments to ensure availability for staff and clients.
• Assist the Financial Controller with accounts receivable and collections.
• Participate in weekly marina meetings to discuss operations and improvements.
• Participate in bi-weekly multi-marina meetings to share best practices and updates.
• Represent my company at the largest Sailboat Show in the World; The Annapolis Sailboat Show.
• Train all new staff to provide the level of hospitality expected from Herrington Harbour Staff.
• Secure and maintain marine insurance policies for nearly 600 boaters.
• Coordinate large-scale private slipholder events by planning themes, scheduling activities, managing budgets, securing vendors, and providing onsite support to ensure successful execution.

Retail Manager - Yogibo - Annapolis, Maryland

(2015-04 - 2017-04)

• Recruited, trained, mentored, and supervised team of 10 high-performing sales associates.
• Trained staff on relationship-building techniques to strengthen repeat-client base and increase quarterly sales.
• Set, tracked, and promoted daily, weekly, and monthly sales goals.
• Supported daily store operations for busy million-dollar retail location.
• Built and maintained employee schedules.
• Reconciled daily and weekly sales reports and cash deposits.
• Tracked and reported sales and cash progress to CEO, CFO, and 19 other company stores.
• Completed weekly and annual inventory counts.
• Booked, staffed, promoted, and worked demonstrational events within the community.

Medical Practice Manager - TLC Neurology - Arlington, Virginia

(2010-02 - 2015-04)

• Managed the daily operation of a successful Neurology practice.
• Streamlined financial oversight by reconciling daily, weekly, monthly, and annual business and accounting reports.
• Processed all incoming insurance and patient payments.
• Obtained insurance authorizations for non-surgical medical procedures and controlled medications.
• Ensured compliance by maintaining practitioners' medical licenses, COI, and CVV.
• Entered, maintained and protected sensitive patient health information in accordance with state and federal laws.
• Served as the first and last point of contact, ensuring that each patient was treated with dignity, compassion and respect.
• Managed inventory by reordering and restocking office supplies, cleaning materials, and refreshments to support daily operations.
• Answered phones, composed and responded to emails, sent and retrieved faxes, created and maintained spreadsheets, copied, scanned, shredded, filed and organized.

Medical Receptionist And Billing Specialist - Chesapeake Neurology Associates - Prince Frederick, Maryland

(2006-04 - 2010-01)

• Provided excellent patient care at a high-volume Neurology practice.
• Managed daily schedules for 6 busy health care providers.
• Entered, maintained and protected sensitive patient health care information in accordance with state and federal laws.
• Handled phone inquiries, managed email correspondence, processed faxes, maintained spreadsheets, and organized patient records to ensure efficient office operations.
• Obtained insurance authorizations for non-surgical medical procedures and controlled medications.
• Processed all incoming insurance and patient payments.
• Oversaw collections and aging reports, contributing to timely revenue recovery.
• Resolved patient billing inquiries with clarity and professionalism, enhancing patient satisfaction.

Medical Receptionist - Northern Virginia Neurological Associates - Arlington, Virginia

(2001-03 - 2006-04)

• Provided excellent patient care at a high volume Neurology practice.
• Managed daily schedules for 4 busy healthcare providers.
• Scheduled patients for radiological exams and secured necessary insurance authorizations to ensure seamless service delivery.
• Responded to incoming phone calls, managed faxes, and organized patient documents to maintain efficient office operations.
• Entered, maintained and protected sensitive patient health information in accordance with state and federal laws.
• Prepared and forwarded dictated reports to referring physicians, facilitating effective communication and patient care continuity.

High School Diploma - Washington Liberty High School, Arlington, VA (1996-06)