Aka Nabam

Hospitality professional with 7+ years in luxury five-star hotels across India and the UAE. Expert at creating memorable first impressions, anticipating guest needs, and delivering seamless VIP service.

Guest Relations Executive — VIP & Butler Service - Shangri-La Eros - New Delhi

(2021-07 - 2023-09)

• Served as dedicated point of contact for UHNW and VIP guests, anticipating preferences and delivering discreet, white-glove butler service throughout each stay.
• Curated personalized in-room dining and fine-dining experiences — refined plating, beverage pairings, and table service to five-star standards.
• Managed confidential guest itineraries, travel arrangements, and last-minute logistics with composure and zero-margin precision during high-pressure arrivals.
• Maintained meticulous suite-ready presentation standards, ensuring flawless turnarounds and consistent attention to detail.

Client Relations Executive — UHNW Clientele - DAMAC Properties - Dubai

(2020-01 - 2021-06)

• Curated white-glove experiences for ultra-high-net-worth buyers; proactively addressed confidentiality concerns and arranged exclusive private viewings.
• Built lasting client trust through discretion, poise, and a personalized, service-first approach — directly contributing to deal closures.

Luxury Hotel Receptionist & Hostess - The Leela Palace - New Delhi

(2016-11 - 2019-12)

• Delivered five-star first impressions to 50+ daily VIPs; coordinated seamless check-ins with personalized welcome drinks, fresh flowers, and curated local recommendations — guests consistently described an "instant home" feeling.
• Noticed a guest's herbal tea preference at check-in and arranged a custom welcome tray; cited in a review as the most thoughtful touch of their stay.
• Resolved a lost-luggage crisis for a late-arriving VIP: sourced emergency clothing and toiletries, arranged express laundry, and stayed late to ensure full resolution — turning frustration into loyalty.

Luxury Room Attendant & Standards - Hotel Samrat - New Delhi

(2015-06 - 2016-10)

• Prepared luxury rooms to five-star standards within 30-minute turnarounds under resource constraints, consistently receiving positive guest feedback on room quality and presentation.