Patricia McClary

Customer-focused professional with 20+ years of experience in customer service, concierge operations, and insurance claims management. Proven ability to manage high-volume workloads, communicate effectively with diverse clients, and maintain accuracy and efficiency in fast-paced environments. Known for professionalism, attention to detail, and strong problem-solving skills.

Receptionist - Remington Transitional Care of Richardson - Richardson, TX

(2025-12)

• Welcome patients and visitors while providing excellent customer service.
• Verify reservations and assist with admissions processes.
• Collect insurance and identification information.
• Route lab reports, phone messages, and important documentation to appropriate staff.
• Respond to customer concerns and provide information on services and amenities.
• Conduct facility tours for prospective residents and families.
• Admit and discharge patients in the system and upload admission and discharge paperwork into patient charts.

Concierge - Sunrise Senior Living - Plano, TX

(2022-12)

• Serve as the first point of contact for residents, families, and visitors, delivering professional and compassionate service.
• Manage multi-line phone systems, directing calls and providing accurate information.
• Coordinate VIP appointments and maintain emergency guest contingency lists.
• Perform administrative tasks to support front desk operations and daily activities.

Senior Claims Adjuster - Allied Solutions LLC - Plano, TX

(2015-01 - 2025)

• Investigate, evaluate, and resolve insurance claims in compliance with policy terms and regulations.
• Manage an active caseload of 100–150 claims simultaneously.
• Maintain an average closure rate of 250+ claims per month.
• Negotiate settlements with claimants and authorize claim payments.
• Handle high volumes of client communication while maintaining detailed and accurate documentation.

Bachelor of Science - Winston-Salem State University (2020-05)

High School Diploma - Cades-Hebron High School (1977-06)