Akash Dharsan

An Engineering graduate with nearly two years of experience as an ATM Engineer, I have successfully handled ATM installation, servicing, maintenance, and technical support activities. Proficient in diagnosing and resolving hardware and software issues, ensuring uninterrupted ATM operations and customer satisfaction. Experienced in preventive maintenance, fault troubleshooting, networking fundamentals, and field service support.

Eager to contribute effectively to a dynamic technical team while continuously enhancing professional skills.

ATM Engineer - Vortex Engineering Private Limited

(2024-09)

• Conducted preventive and corrective maintenance to ensure optimal ATM performance and availability.
• Diagnosed and resolved hardware-related issues including card readers, cash dispensers, printers, and power supply units.
• Troubleshot software and connectivity issues to minimize ATM downtime.
• Coordinated with technical support teams to resolve complex operational issues.
• Performed routine inspections and system health checks to ensure uninterrupted ATM operations.
• Maintained service records and submitted timely reports on installation and maintenance activities.
• Provided on-site technical support and customer assistance during service visits.
• Assisted in ATM upgrades, component replacements, and system configurations.
• Followed service-level agreements (SLAs) and ensured timely closure of service requests.
• Applied networking fundamentals to identify and resolve communication-related issues.
• Ensured compliance with company standards and operational procedures during all field activities.

B.E. - Electronics and Communication Engineering - Mangayarkarasi College of Engineering (2019 - 2023)

HSE (Vocational Course) - Government Higher Secondary School (2017 - 2019)

SSLC (State Board) - Government Higher Secondary School (2016 - 2017)