Greta Cabrales

Perform high-volume data entry for fraud investigation cases while maintaining strict accuracy Maintain and update detailed case records to ensure compliance with company policies Document fraud investigations clearly to support resolution and reporting processes

ATM/Debit Fraud Specialist - Advanced Call Center Technologies (ACT)

(2025-03)

• Perform high-volume data entry for fraud investigation cases while maintaining strict accuracy
• Maintain and update detailed case records to ensure compliance with company policies
• Document fraud investigations clearly to support resolution and reporting processes
• Handle sensitive financial information while following data security and confidentiality standards

FAFSA Advisor - AmeriCorps – UTRGV

(2023 - 2023)

• Assisted students and families in completing FAFSA applications with accurate data entry
• Reviewed and verified financial documents to ensure completeness and accuracy of submissions
• Maintained organized student records and tracked application progress through completion
• Provided guidance on financial aid processes while ensuring compliance with program requirements

Marketing Assistant - Chick-fil-A

(2025-01 - 2025-03)

• Supported marketing campaigns by creating and scheduling content across social media platforms
• Assisted in planning promotional events to increase brand awareness and customer engagement
• Monitored engagement metrics and contributed ideas to improve campaign performance

General Manager - Jump-N-Flip

(2021 - 2023)

• Managed daily operations including staff supervision, scheduling, and customer service oversight
• Oversaw budgeting and operational processes to improve efficiency and reduce costs
• Trained and developed employees, leading to improved performance and team retention

B.A. - Communication Studies with a Minor in Business Management - University of Texas Rio Grande Valley (2023-12)