Akea Holmes

Results-driven administrative and leasing professional with over 10 years of combined experience in property management, customer service, and office administration. Proven ability to handle high-volume tenant interactions, coordinate leasing processes, and maintain detailed records with precision. Able to manage multiple properties, foster positive tenant relationships, and support operational efficiency in both independent and team environments.

Leasing Agent - Woodland Springs Apartments - District Heights, MD

(2024-08)

• Manage the full leasing process, including showing units, qualifying applicants, and processing lease agreements.
• Respond to prospective tenant inquiries, schedule tours, and provide detailed information about property features, amenities, and community policies.
• Collaborate with maintenance and management teams to ensure timely unit readiness for move-ins.
• Maintain accurate leasing reports and update records in Yardi.
• Promote resident retention through excellent customer service and proactive communication.

Administrative Assistant - Woodland Springs Apartments - District Heights, MD

(2022-08 - 2024-08)

• Coordinated office operations, scheduled meetings, and managed calendars for the property management team.
• Addressed tenant concerns, processed maintenance requests, and coordinated repair services.
• Managed rental payment processing and tracked delinquent accounts, assisting with collection procedures.
• Conducted move-out inspections and documented repair needs.
• Supported leasing efforts by preparing documents, screening applicants, and assisting with tours when needed.

Concierge/Mailroom Clerk - Planned Companies - Washington, DC

(2016-03 - 2022-08)

• Provided front desk support, greeted visitors, and delivered exceptional customer service to residents and guests.
• Handled multi-line phone systems, directed calls, and responded to inquiries in person, via phone, and email.
• Managed incoming and outgoing mail with a high level of accuracy and confidentiality.
• Oversaw daily concierge operations, ensuring efficiency and high service standards.

Administrative Assistant - Community Outreach and Development - Washington, DC

(2014-06 - 2016-03)

• Managed multi-line phone systems, greeted visitors, and supported administrative functions for staff.
• Prepared and maintained spreadsheets and databases to track performance data.
• Ordered office supplies and maintained inventory.
• Assisted with meeting coordination and special projects.

High School Diploma - Central High School (2012)