Operations Manager - Nana Dots Southern Sweets - Garland, TX
(2017-11)
- Led daily operations including order processing, shipping, and customer service for a high-volume small business, increasing efficiency and customer satisfaction.
- Served as the primary point of contact for customer inquiries, resolving issues quickly to maintain a 95% satisfaction rate.
- Coordinated with suppliers and managed inventory, ensuring timely restocking and 100% order fulfillment.
- Streamlined order tracking and reduced delivery delays by 20% through implementation of new logistics procedures.
- Supervised a team of 15 staff and coordinated shift schedules, ensuring smooth operations and optimal coverage.
- Reported directly to the owner and assisted with business strategy, budgeting, and vendor relations, contributing to overall business growth.
Operations Specialist - Frito-Lay - Fort Worth, TX
(2019-01 - 2021-08)
- Picked batch and bulk orders, consistently meeting daily quotas in a fast-paced warehouse environment.
- Assisted team members in various warehouse positions, increasing overall productivity and team cohesion.
- Worked on the dock and ensured all trucks were loaded correctly, reducing shipping errors and improving delivery accuracy.
Order Puller - 99 cents Only Store Inc
(2016-01 - 2016-05)
- Fulfilled customer orders in a warehouse environment, maintaining high accuracy and speed.
- Operated a pallet jack to grab items, break down cases, and place inside customer orders, improving workflow efficiency.
- Achieved and maintained an average of 171 items/hour pull rate, surpassing the goal rate of 165 items/hour.
- Consistently met goals in a high-paced environment within a short amount of time, contributing to team success.
