Operations Assistant Manager - Enterprise Holdings Inc. - Rockville, MD
(2020-01 - 2024-07)
- Supported daily branch operations, coordinating scheduling, task assignment, and service standards for a team of 11 employees.
- Produced weekly and monthly operational and financial reports, tracked performance against revenue and service targets, and escalated irregularities to management.
- Safeguarded customer PII and payment card data under documented handling, verification, and retention procedures, maintaining audit-ready records across approximately 520 transactions per month.
- Investigated discrepancies from audits and loss-prevention reviews, documenting findings, root causes, and corrective actions for management.
- Trained and onboarded 16 new employees on branch systems, SOPs, and company policy.
- Resolved approximately 38 customer escalations per month and documented outcomes to support repeatable handling.
- Implemented process improvements that reduced fleet-prep turnaround time by 18%.
- Enforced standard operating procedures and served as first contact for staff procedural and compliance questions.
Student Consultant / Project Manager Intern - Towson University - Towson, MD
(2018-07 - 2019-12)
- Advised 50-150 students per term on curriculum requirements, tracking each case to resolution.
- Planned and ran student orientations and open houses for 400+ attendees, managing scheduling, materials, and vendor coordination.
- Maintained trackers for deliverables, deadlines, and follow-up actions across advising cycles.
- Built data-driven reports from academic tracking systems that helped faculty identify students at risk of delayed graduation.
- Worked with IT and academic departments to improve advising software workflows.
- Maintained confidential student records under university privacy and records-management requirements.
Culture / Development / Project Manager Intern - Brick Bodies Fitness Services, Inc. - Baltimore, MD
(2019-05 - 2019-10)
- Produced project analysis reports from Medallia member survey data that guided leadership decisions.
- Maintained project trackers, monitored milestones, and identified bottlenecks early to hold timelines.
- Documented project status, risks, and outcomes for management review.
- Analyzed member survey trends and recommended targeted changes to improve the member experience.
Assistant Manager - Sunglass Hut - Towson, MD
(2019-02 - 2019-08)
- Directed daily store operations, including shift scheduling and duty assignment.
- Led sales initiatives and surpassed personal and store sales targets.
- Trained new team members on product knowledge, sales technique, and store procedures.
- Supported recruiting and guided junior staff on daily tasks and performance goals.
