Fidan Falakzada

CompTIA Security+ certified Cybersecurity Analyst with experience in security operations, compliance, risk management, and security monitoring. Knowledgeable in NIST CSF, ISO/IEC 27001, HIPAA, PCI DSS, and SOC 2 with strong documentation and analytical skills.

SOC Analyst - Elven Technologies - Sacramento, CA (remote)

(2024-01 - 2026-12)

• Monitored and analyzed security events in Splunk and QRadar, supporting security controls, continuous monitoring, and organizational compliance objectives.
• Performed log analysis and endpoint investigations using EDR, Wireshark, and Nmap while documenting findings to support risk assessment and remediation.
• Collaborated with DevOps teams to implement security controls aligned with NIST and ISO/IEC 27001.
• Maintained incident documentation and technical reports supporting audit readiness and security improvements.

IT Support Specialist - ATL Tech - San Francisco, CA

(2023-01 - 2024-12)

• Provided Tier 1 and Tier 2 technical support for Windows, Microsoft 365, and enterprise applications, resolving hardware, software, access, and connectivity issues while maintaining high service quality and security standards.
• Managed user provisioning, deprovisioning, and MFA while supporting access control policies.
• Diagnosed and resolved VPN, DNS, DHCP, TCP/IP, Wi-Fi, and endpoint issues while documenting troubleshooting activities and supporting standardized operational procedures.
• Supported identity and access management (IAM) processes by maintaining user permissions, enforcing least privilege principles, and assisting with security best practices to reduce organizational risk.

Supply Chain Specialist - UEFA Champions League - Baku, Azerbaijan

(2019-01 - 2020-12)

• Coordinated international project logistics, ensuring safe packing, transportation, and on-time delivery of sensitive materials.
• Managed vendor relationships, negotiated pricing, and developed delivery schedules while mitigating risks.
• Conducted quality checks and documented outcomes to ensure accuracy and accountability of deliveries.

M.S. - Diplomacy and International Affairs - ADA University (f.k.a. Azerbaijan Diplomatic Academy)

B.S. - School of Education - Azerbaijan University of Languages