Alaa Sabri

Motivated Administrative Support Specialist with a proven track record in managing and coordinating programs. Bilingual in English and Arabic, skilled in Microsoft 365 suite. Excellent interpersonal and organizational abilities, efficient at multitasking, handling confidential information, troubleshooting clients, and enhancing service delivery. Experienced in office admin support, sales, marketing, and customer service, with a proactive problem-solving approach.

Case Manager (Program Operations) - Bilingual Education Institute - Houston, TX

(2024-04)

• Provide support, orientation, and barrier removal activities for refugee students.
• Conduct site and home visits throughout the community to support student success.
• Create and maintain classes in databases (SharePoint, Client Track) and track academic/attendance results.
• Ensure accuracy of all student documentation, including enrollments, transfers, and post-tests.
• Track student progress, advise on evaluation results, and confer with leadership on concerns.
• Issue and document transportation (bus tokens), childcare, and interpretation services.
• Administer post-tests, collect student evaluations, and document success stories.

Retail Associate - Kohls - Richmond, TX

(2022-05 - 2022-11)

• Provide customer service by assisting shoppers, answering inquiries, and ensuring a great shopping experience.
• Contribute to sales goals by restocking merchandise, organizing displays, and processing transactions efficiently.
• Demonstrate a proactive approach to problem-solving and task completion.

Retail Associate - Ross - Houston, TX

(2015-09 - 2016-01)

• Assist in managing and organizing inventory, ensuring accurate stock levels.
• Process customer transactions, handle cash, and provide accurate change.
• Work cooperatively with team members to achieve daily operational goals.
• Adapt to various tasks as needed, including assisting in different departments or areas of the store as required.

Interpreter/Case Manager - Gulf Coast Jewish Family and Community Services - Clearwater, FL

(2012-12 - 2013-12)

• Provided language services, translating documents, and facilitating communication across diverse communities.
• Managed and entered data accurately to support efficient record-keeping and organizational processes.
• Assisted families with case-related issues and delivered essential community services to address their needs.

Filing and Data Entry - Lutheran Services of Florida - Tampa, FL

(2010-08 - 2012-11)

• Helped individuals navigate benefit and settlement program applications.
• Filed crucial paperwork, ensuring accurate and organized records.
• Provided language support through translation and conducted precise data entry tasks.

Bachelor's Degree - Persian Language - University of Baghdad (2003-06)